Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401k plan with company match
Training and Development
Job Description
FirstService Residential is a leading property management company specializing in providing exceptional residential living experiences in luxury communities. Known for its commitment to delivering high-quality services and maintaining premier residential environments, FirstService Residential manages a variety of upscale properties across different regions. The company prides itself on fostering strong community living through attentive and personalized resident services, ensuring every resident enjoys a comfortable, safe, and enriching experience within their homes. As an established leader in the property management industry, FirstService Residential continually invests in its employees' growth and offers full comprehensive benefits as part of its dedication to employee satisfaction... Show More
Job Requirements
- High school diploma or equivalency required
- One year of high-end hospitality or property management experience preferred
- Excellent verbal and written communication skills
- Strong organization skills with ability to manage multiple tasks simultaneously
- Proficiency in Microsoft Office and information system use
- Typing speed of at least 30 words per minute
- Friendly and service-oriented attitude
- Ability to work independently and maintain confidentiality
- Team player with strong work ethic
Job Qualifications
- High school diploma or equivalency
- Degree in hospitality management or business administration strongly desired
- Fluency in one or more foreign languages is a plus
- Minimum of one year of high-end luxury hospitality or property management experience preferred
- Excellent verbal and written communication skills
- Strong organization skills with ability to manage multiple competing priorities
- Friendly, courteous, service-oriented personality
- Ability to work independently with minimal supervision and maintain confidentiality
- Team player with a strong work ethic
- Proficiency in Microsoft Office and information system hardware and software
- Typing speed of minimum 30 words per minute
Job Duties
- Demonstrates superior customer service at all times and a genuine desire to serve
- Warmly greets and directs residents and guests arriving to or departing from the property
- Maintains an active presence at the Front Desk and monitors and announces visitors and controls access to the property
- Handles all concierge duties including processing incoming mail and outgoing packages, answering questions, making recommendations, making arrangements for transportation, restaurant reservations, personal shopping, health and beauty services, cultural events, travel and meeting planning, delivering dry cleaning, and coordinating housekeeping or community-specific services
- Possesses in-depth knowledge of the attractions, nightlife, and special services of the surrounding area
- Maintains familiarity of all community amenities and activities and gives directions within the property
- Adheres to all Front Desk procedures including completing daily activity reports, incident reports, and responding to emergency situations
- Ensures that resident and guest concerns are resolved in a professional and timely manner
- Assists in training concierge staff
- Follows safety procedures and maintains a safe work environment
- Performs other job-related duties as directed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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