Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Professional development opportunities
Flexible work schedule
Job Description
Little Caesars Enterprises, Inc. is a leading global pizza restaurant chain renowned for its commitment to delivering quality food and exceptional customer experiences. As a company, Little Caesars places great emphasis on colleague growth, valuing the success and development of its team members as a critical measure of its own success. Rooted in a culture of investment in its people, Little Caesars offers a collaborative and supportive environment where each colleague has the opportunity to make a meaningful impact. The company operates on principles of inclusion and equal opportunity, ensuring a welcoming workplace for all qualified candidates without regard to... Show More
Job Requirements
- High school diploma or equivalent
- At least three years of customer service experience
- Proficient in Microsoft Outlook, Word, Excel and PowerPoint
- Fluent in reading, writing and speaking English
- Ability to multi-task several activities and duties simultaneously while maintaining a calm and professional demeanor
- Highly organized and self-motivated, with exceptional attention to detail
- Excellent active listening skills
Job Qualifications
- High school diploma or equivalent
- At least three years of customer service experience
- Demonstrated ability to provide exceptional internal and external customer service
- Excellent active listening skills with the ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
- High demonstration of personal and professional integrity
- Highly organized and self-motivated, with exceptional attention to detail
- Ability to multi-task several activities and duties simultaneously while maintaining a calm and professional demeanor
- Able to anticipate needs and resolve problems quickly
- Proficient in Microsoft Outlook, Word, Excel and PowerPoint
- Fluent in reading, writing and speaking English
- Has taken courses in hotel management or relevant field
- Concierge or hospitality experience preferred
Job Duties
- Warmly and sincerely greet guests and assist them with getting to their destination with the necessary credentials and notifying colleagues as their guests arrive
- Assist guests with locating an appropriate place to wait for their meeting including a place to sit/work, internet access, something to drink, a place to secure belongings, introduction to displays about the company, etc
- Maintain working knowledge of meetings and events scheduled throughout the building and communicate with appropriate teams to ensure room layouts are setup correctly
- Maintain a service orientated mindset by continuously looking for ways to help colleagues and guests
- Ensure Welcome Center remains clean, organized and stocked throughout the day
- Assist colleagues in submitting facilities requests and follow-up to ensure issues are resolved quickly and appropriately
- Promptly answer phone calls to the Welcome Center with a cheerful, friendly greeting and respond to inquiries or direct caller to the appropriate colleague
- Observe and report incidents or suspicious activity to security
- Be knowledgeable of key information about Little Caesars and other Ilitch Companies, the District Detroit, department contacts, local dining and transportation options, etc. in order to respond to guest inquiries
- Other duties and responsibilities as directed by supervisor
- Assist in facility tech functions as needed
- Support Manager, GRC Services to develop processes that ensure the building operates efficiently and smoothly
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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