Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.80 - $19.80
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
myFlexPay
Tuition Reimbursement
Holiday pay
Job Description
Sunrise Senior Living is a leading provider of senior living services, dedicated to empowering residents to live longer, healthier, and happier lives. With a strong focus on personalized care and community engagement, Sunrise Senior Living creates warm, welcoming environments that foster meaningful relationships between residents, their families, and dedicated team members. Recognized as a Great Place to Work for the eighth time by Activated Insights, Sunrise Senior Living maintains a top culture and workplace designation that reflects its commitment to employee satisfaction and high standards of service. This recognition highlights the unique and supportive atmosphere that makes Sunrise Senior Living... Show More
Job Requirements
- high school degree or ged
- proven customer service experience
- proficiency in microsoft office and sunrise applications
- ability to handle multiple priorities
- strong communication skills
- good organizational and time management skills
- accurate record keeping
- good judgment and decision-making skills
- understand safety and regulatory compliance for driving sunrise vehicles as applicable
Job Qualifications
- high school degree or ged
- proven customer service experience and skills
- proficiency in computer skills including microsoft office (windows, outlook, excel) and sunrise applications with ability to learn new applications
- ability to handle multiple priorities
- possess written and verbal communication skills
- demonstrate good organizational, time management, and follow through skills
- possess accurate record keeping skills
- demonstrate good judgment, problem solving, and decision-making skills
- as applicable, team members who drive a sunrise vehicle must understand key safety and regulatory duties
Job Duties
- oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- contact the director of sales, executive director, or department coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- greet potential candidates interested in learning more about careers and job openings and direct candidates to apply online or capture candidate information in the applicant tracking system
- answer incoming telephone and resident calls within two to three rings with the appropriate community greeting message and identification
- take complete messages with pertinent information and communicate messages to the intended recipient
- offer and provide a community overview to callers, determine who to forward the caller to, and notify the caller who they are being transferred to
- manage appointments for residents and family members such as hairdresser and transportation
- send get well cards to residents in the hospital
- order memory flowers for residents who have passed away
- send sympathy cards to families or responsible parties
- order flowers and name plates for new residents prior to move-in
- order guest meals for resident and family for day of move-in
- create and maintain marketing and move-in packet inventory
- support the director of sales by taking and handling initial inquiry calls with potential families and residents and build interest
- assist director of sales with customer relationship management lead tracking database entry
- perform administrative duties related to the resident move-in process
- keep desk and entry area neat and organized
- check bistro for cleanliness ensuring fresh coffee, fruit, popcorn, and snacks, maintain and clean popcorn machine daily
- keep music playing throughout the day
- ensure coverage at the front desk when stepping away
- ensure compliance with occupational health and safety requirements and promote risk management programs
- practice safety procedures including personal protective equipment, fire extinguishers, safety data sheets, and lockout tagout
- maintain resident roster, team member roster, and schedules for emergencies
- champion the safe leaving program in partnership with community leadership
- respond to emergencies as per policies
- ensure all guests and residents sign in and out appropriately
- maintain a high-risk elopement list with photographs
- update resident phone list and roster daily, move-in and move-out register, and sign-in logs
- prepare meal tickets for team members and family and tally meal counts
- collect and account for meal ticket money adhering to business control procedures
- organize and distribute mail and newspapers
- post and display daily menu on menu board
- maintain resident forms for miscellaneous credits
- assist with recruitment data entry and general administrative duties
- monitor and order office supplies
- track and disperse team member paychecks
- actively participate in team goals and engagement programs
- demonstrate team member credo in daily interactions
- commit to principles of service
- attend regular meetings
- maintain training compliance
- perform other assigned duties
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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