Concessions Supervisor | Part-Time | Benchmark International Arena
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $36.05
Work Schedule
Flexible
Benefits
401(k) savings plan
401(k) matching
Paid Time Off
Employee Discounts
Flexible Schedule
Job Description
Oak View Group is a global leader specializing in venue development, management, and premium hospitality services tailored for the live event industry. This dynamic company offers a comprehensive 360-degree solution set, managing a collection of world-class owned venues while serving a prestigious client roster that includes some of the most influential and highly attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. With a reputation for excellence, Oak View Group is renowned for its innovation, operational expertise, and commitment to providing exceptional event experiences across a broad spectrum of live entertainment settings.
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Job Requirements
- High school diploma or equivalent
- At least 1 year of supervisory experience in food and beverage service
- Valid food handling certificate or alcohol service permit if required by state or federal regulations
- Ability to communicate effectively in English
- Availability to work flexible hours including event nights and weekends
- Strong customer service and leadership skills
- Ability to manage and mentor staff in a fast-paced environment
- Reliable attendance and punctuality
- Ability to handle cash transactions accurately and securely
- Basic mathematical skills for cash reconciliation and inventory management
Job Qualifications
- At least 1-2 years experience in a supervisory capacity in a food and beverage environment
- Ability to supervise the work of others
- Ability to communicate clearly with employees, co-workers, volunteers, management staff and guests
- Ability to speak, read and write in English
- Ability to work well in a team-oriented, fast-paced, event-driven environment
- Possess valid food handling certificate or alcohol service permit if required
- Ability to handle cash accurately and responsibly
- Ability to calculate basic math functions related to POS transactions and inventory
Job Duties
- Ensure proper set-up of all concessions locations prior to doors
- Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events
- Training new and current employees regarding property procedure and best practices
- Willing to cover or back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met
- Ensure work environment is safe and free from harassment or discrimination
- Ensure event staff and volunteers are aware of workplace expectations
- Ability to obtain working knowledge of all existing concession locations including equipment and evacuation procedures
- Responsible for supervising the service of beverages including alcoholic beverages and verifying guest IDs
- Assist in recording guest orders and relaying orders via POS system
- Observe guests to respond to additional requests and determine when meals are completed
- Compute cost of meals, accept payments and provide change
- Recommend dishes and explain menu items
- Maintain sanitation, health and safety standards
- Assure equipment operability and cleanliness prior to events
- Recognize and act upon visibly intoxicated guests
- Enforce all company policies and procedures
- Practice excellent human resources skills including employee relations, corrective action, coaching and counseling
- Assist management with projects including training, inventory and special events
- Perform all other duties as assigned by managers and supervisors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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