Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $30.00 - $35.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
Job Description
Oak View Group (OVG) is the global leader in venue development, management, and premium hospitality services for the live event industry. The company offers a comprehensive 360-degree solution set that encompasses a collection of world-class owned venues as well as a prestigious client roster that includes some of the most influential and highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. With a strong commitment to innovation, excellence, and inclusivity, Oak View Group has established itself as a pioneering force in transforming the live event experience for both guests and stakeholders alike.
The Concessions Su... Show More
The Concessions Su... Show More
Job Requirements
- At least high school diploma or equivalent
- Minimum 1-2 years experience in supervisory role within food and beverage service
- Ability to maintain excellent attendance and punctuality
- Ability to work event schedules which may include evenings, weekends and holidays
- Valid food handling certificate or alcohol service permit if required by state or federal law
- Ability to pass background checks and comply with company policies
- Ability to perform physically demanding tasks including standing for long periods and lifting inventory items
- Strong communication and interpersonal skills
Job Qualifications
- At least 1-2 years’ experience working in a supervisory capacity in a food and beverage environment
- Ability to supervise the work of others
- Ability to communicate clearly and respectfully with employees, co-workers, volunteers, management staff and guests
- Ability to speak, read and write in English
- Ability to work well in a team-oriented, fast-paced, event-driven environment
- Possess valid food handling certificate or alcohol service permit if required
- Ability to handle cash accurately and responsibly
- Ability to calculate basic math functions related to POS transactions, cash reconciliation and product inventory
Job Duties
- Ensure proper set-up of all concessions locations prior to doors
- Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events
- Train new and current employees with regard to property procedure and best practices
- Willing to cover or back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met
- Ensure work environment is safe and free from harassment or discrimination and immediately address all safety concerns, potential hazards, accidents or incidents
- Ensure event staff and volunteers are aware of workplace expectations and provide on-going assistance, training and mentoring
- Obtain working knowledge of all existing concession locations including geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access
- Supervise the service of beverages to guests including alcoholic beverages and verify guests' ID to comply with minimum age requirements
- Assist in recording guest orders and relaying orders to kitchen via POS system
- Observe guests to respond to additional requests and determine when meal is completed
- Compute cost of meals and handle payments accurately
- Recommend menu items and explain preparation details
- Maintain sanitation, health and safety standards in work areas
- Ensure location equipment is operable and clean prior to start of event
- Recognize and take action when guests are visibly intoxicated
- Enforce all company policies and procedures
- Practice excellent human resources skills regarding employee relations, corrective action, coaching and counseling
- Assist management team with projects including training, inventory and special events
- Perform all other duties as assigned by managers and supervisors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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