Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive salary
Comprehensive health insurance plan options
Vision Insurance
Dental Insurance
company sponsored life insurance
Voluntary benefit options
401K with company match
Paid Time Off
paid company holidays
Professional development opportunities
inclusive work environment
Exciting projects and growth opportunities
Access to free local events
Job Description
The Durham Bulls are one of Minor League Baseball's most recognized and successful franchises. Located in Durham, North Carolina, this professional baseball team plays its home games at the Durham Bulls Athletic Park (DBAP), a facility that is not only a baseball venue but also a popular location for collegiate events, concerts, festivals, and various community gatherings throughout the year. The Bulls have garnered a loyal fan base and are known for their exciting games and family-friendly atmosphere. Beyond the sport itself, the franchise strives to create memorable experiences through entertaining events and high-quality hospitality offerings that delight attendees. The... Show More
Job Requirements
- Bachelor’s degree in hospitality, business, or related field preferred
- 5+ years of management experience in high-volume food and beverage operations
- ServSafe Certification required
- experience in a sports, entertainment, or event venue environment strongly preferred
- proficiency in POS systems and Microsoft Office including Excel, Word, and Outlook
- ability to work extended hours including nights, weekends, and holidays
- strong leadership and team development skills
- excellent written and verbal communication abilities
- strong financial acumen and understanding of P&L management
- ability to manage multiple priorities in a fast-paced, event-driven environment
- strong problem-solving and decision-making skills
Job Qualifications
- Bachelor’s degree in Hospitality, Business, or related field preferred
- 5+ years of management experience in high-volume food and beverage operations
- experience in a sports, entertainment, or event venue environment strongly preferred
- multi-unit concessions experience preferred
- ServSafe Certification required
- strong leadership and team development skills
- excellent written and verbal communication abilities
- proven ability to manage multiple priorities in a fast-paced, event-driven environment
- strong financial acumen and understanding of P&L management
- proficiency in POS systems and Microsoft Office (Excel, Word, Outlook)
- ability to work extended hours including nights, weekends, and holidays
- strong problem-solving and decision-making skills
Job Duties
- Lead, coach, and develop supervisors and seasonal team members
- manage hiring, onboarding, training, scheduling, and performance management
- conduct pre-shift meetings and daily team briefings
- implement progressive coaching and disciplinary procedures in partnership with HR
- promote a culture of accountability, professionalism, and guest-first service
- identify and develop future leaders within the operation
- direct all aspects of concessions operations across multiple outlets
- ensure all concession stands and portable locations are fully stocked, staffed, and event-ready
- execute operational plans to meet projected attendance and demand
- oversee food production sheets to ensure accurate production and minimal waste
- conduct event-day facility walks and troubleshoot operational challenges in real time
- ensure all menus, product offerings, packaging, and pricing are executed as designed
- coordinate equipment maintenance including fryers, grills, coolers, and beer systems
- ensure all POS systems are updated, maintained, and functioning properly
- manage operational budgets and assist in developing annual financial plans
- monitor and manage monthly P&L statements
- drive revenue growth through strategic promotions and upselling initiatives
- ensure accurate cash handling procedures and reconciliation processes
- oversee inventory management including monthly physical inventories, product transfers and requisition tracking, beverage wastage reporting, theoretical margin analysis
- control labor and operating costs within budgeted guidelines
- ensure high standards of hospitality and service at all concession locations
- respond promptly and professionally to guest concerns and service issues
- collaborate with marketing and operations teams to implement promotions and specialty events
- maintain clean, visually appealing concession areas and displays
- ensure full compliance with federal, state, and local health regulations
- maintain all safety and sanitation standards according to ServSafe guidelines
- enforce responsible alcohol service policies and complete required incident reporting
- conduct monthly safety training sessions
- maintain strong working relationships with local health officials
- ensure all required alcohol service signage and protocols are in place
- work closely with vendors, distributors, and subcontractors to ensure product availability and service excellence
- collaborate with internal departments including Ticketing, Marketing, Operations, and Human Resources
- communicate operational updates and financial performance to senior leadership
OysterLink helps restaurants, hotels, and hospitality businesses hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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