Complex Senior Events Manager - Hilton SF Union Square/Parc 55 SF Hotel
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $100,000.00 - $108,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus
Sales incentive
Training and Development
Employee Discounts
Job Description
Hilton San Francisco Union Square is a renowned hotel located in the vibrant heart of Downtown San Francisco. Our prime location places us just a block from the Curran and ACT theaters and two blocks from the bustling Union Square and Westfield San Francisco Centre. Iconic attractions such as the Powell Street cable car turnaround, the San Francisco Museum of Modern Art, and the Moscone Convention Center are all within a mile, making our location one of the most strategic and sought-after in the city. The Hilton Union Square property is the largest hotel in the Bay Area with 1921... Show More
Job Requirements
- Two years of hotel sales, catering or event sales experience required
- Knowledge of hotel property management systems such as Delphi.fdc preferred
- Ability to communicate effectively with internal and external clients
- Strong organizational skills and attention to detail
- Ability to resolve conflicts and negotiate agreements
- Capability to work under pressure and handle multiple tasks simultaneously
- Must have regular attendance
Job Qualifications
- Two years of hotel sales, catering or event sales experience
- Knowledge of hotel property management systems such as Delphi.fdc preferred
- Strong communication and interpersonal skills
- Proven ability to manage complex events
- Excellent organizational and multitasking abilities
- Ability to negotiate and resolve conflicts effectively
- Demonstrated sales and upselling skills
- Ability to work collaboratively across departments
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- Timely communication to internal and external clients via telephone, email, written documents or in person
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- Demonstrate knowledge of job systems, products, systems, and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- Selling and influencing both internal and external clients
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
- Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed
- Participate in customer site inspections and assist with the sales process as necessary
- Perform other duties as necessary based on business needs
- Maintain regular attendance
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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