Complex Senior Events Manager - Hilton San Francisco Union Square and Parc 55
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $53,000.00 - $88,400.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus
Sales incentive
Career development opportunities
Employee Discounts
Job Description
Hilton San Francisco Union Square is a premier hotel located in the vibrant heart of Downtown San Francisco. Positioned just a block away from the Curran and ACT theaters and only two blocks from Union Square and the Westfield San Francisco Centre, the hotel offers guests convenient access to some of the city's most iconic attractions. The Powell Street cable car turnaround, San Francisco Museum of Modern Art, and Moscone Convention Center are all within a mile, perfectly situating the hotel as a central hub for visitors. The Hilton Union Square property is the largest in the Bay Area, boasting... Show More
Job Requirements
- Minimum two years of hotel event management or conference service experience
- experience with big box to mid-level hotel size properties
- ability to work in a fast-paced environment
- understanding of pick up reports and creating BEOs and group resumes
- knowledge of hotel property management systems (Delphi, FDC) preferred
- flexible schedule
Job Qualifications
- Minimum of two years of hotel event management or conference service experience
- experience in big box to mid-level hotel size environments
- knowledge of hotel property management systems such as Delphi or FDC preferred
- excellent communication and interpersonal skills
- ability to manage multiple priorities in a fast-paced environment
- strong problem-solving and negotiation skills
- sales and upselling experience
- leadership potential to support or act on behalf of director-level positions
- flexible schedule to meet business needs
- proficiency in event documentation and coordination
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- timely communication to internal and external clients via telephone, email, written documents or in person
- create and maintain relationships with clients to set and meet client expectations
- demonstrate knowledge of job systems, products, systems, and processes
- resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances
- sell and influence both internal and external clients
- make decisions and solve problems by analyzing and evaluating issues to determine the best solution
- ensure high-quality service by communicating, assisting others to understand guest needs, providing direction and coaching when needed
- participate in customer site inspections and assist with the sales process
- perform other duties as necessary based on business needs
- maintain regular attendance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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