Complex Senior Events Manager - Hilton San Francisco Union Square and Parc 55
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $108,000.00 - $118,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus
Sales incentive
401(k) Plan
Employee Discounts
Job Description
Hilton San Francisco Union Square is a premier hospitality establishment located in the vibrant heart of Downtown San Francisco. Positioned just a block away from popular cultural landmarks such as the Curran and ACT theaters, and within a short walking distance to Union Square and Westfield San Francisco Centre, this hotel offers guests a perfect blend of convenience and luxury. The property enjoys proximity to iconic local attractions including the Powell Street cable car turnaround, San Francisco Museum of Modern Art, and Moscone Convention Center, making it an ideal choice for business travelers, tourists, and event planners alike. Comprising 1921... Show More
Job Requirements
- Minimum two years of hotel event management or conference service experience
- Experience with large to mid-level hotel size
- Ability to work quickly and efficiently in a fast-paced environment
- Understanding of pick up reports and creating banquet event orders (BEOs) and group resumes
- Knowledge of hotel property management systems such as Delphi.fdc preferred
- Flexible schedule
- Excellent organizational skills
- Strong communication skills
- Ability to manage multiple tasks simultaneously
Job Qualifications
- Minimum two years of hotel event management or conference service experience
- Experience in large to mid-level hotel settings
- Proficiency with hotel property management systems such as Delphi.fdc preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Flexible schedule
- Knowledge of event planning and coordination
- Ability to manage complex events
- Strong problem solving and conflict resolution skills
- Sales and customer service orientation
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- Timely communication to internal and external clients via telephone, email, written documents or in person
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- Demonstrate knowledge of job systems, products, systems, and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- Sell and influence both internal and external clients
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
- Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed
- Participate in customer site inspections and assist with the sales process as necessary
- Perform other duties as necessary based on business needs
- Maintain regular attendance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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