Complex Senior Events Manager - Hilton San Francisco Union Square and Parc 55
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $53,000.00 - $88,400.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Sales incentive
Career development opportunities
Employee Discounts
Retirement Plan
Job Description
Hilton San Francisco Union Square is an iconic hospitality establishment located in the vibrant heart of downtown San Francisco. Known for its prime location, the hotel is just a block from major theaters like the Curran and ACT, as well as two blocks from the famous Union Square and Westfield San Francisco Centre. Guests staying at Hilton San Francisco Union Square enjoy convenient access to historic cable car turnarounds at Powell Street, cultural landmarks such as the San Francisco Museum of Modern Art, and the Moscone Convention Center, making it an ideal destination for both business and leisure travelers. The... Show More
Job Requirements
- Minimum two years hotel sales, catering or event sales experience
- Knowledge of hotel property management systems (Delphi.fdc) preferred
- Excellent communication skills
- Ability to organize and prioritize tasks effectively
- Strong problem-solving abilities
- Availability to participate in customer site inspections
- Commitment to regular attendance
Job Qualifications
- Two years hotel sales, catering or event sales experience
- Knowledge of hotel property management systems (Delphi.fdc) preferred
- Strong communication and interpersonal skills
- Proven ability to manage complex events and client relationships
- Conflict resolution and negotiation skills
- Ability to work independently and as part of a team
- Service-oriented mindset with attention to detail
- Experience with sales incentives and targets beneficial
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- Timely communication to internal and external clients via telephone, email, written documents or in person
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- Demonstrate knowledge of job systems, products, systems, and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- Selling and influencing both internal and external clients
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
- Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed
- Participate in customer site inspections and assist with the sales process as necessary
- Perform other duties as necessary based on business needs
- Maintain regular attendance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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