Complex Senior Event Manager - Hilton San Francisco Union Square and Parc 55
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $108,000.00 - $118,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Sales incentive
Short-term incentive plan
Career development opportunities
Employee Discounts
Job Description
Hilton San Francisco Union Square is a premier hospitality establishment situated in the bustling heart of Downtown San Francisco. This iconic hotel is strategically located just a block away from renowned cultural landmarks such as the Curran and ACT theaters, and only two blocks from the vibrant Union Square and the Westfield San Francisco Centre. Guests can conveniently experience the charm of San Francisco with significant attractions like the Powell Street cable car turnaround, the San Francisco Museum of Modern Art, and the Moscone Convention Center all within a mile of the hotel. The Hilton Union Square property stands as... Show More
Job Requirements
- Minimum two years of hotel event management or conference service experience
- Experience working with big box to mid-level hotel size properties
- Comfortable working in a fast-paced environment
- Knowledge of hotel property management systems such as Delphi.fdc is preferred
- Flexible schedule
- Excellent communication skills
- Ability to work collaboratively with sales, hotel departments, and customers
- Strong problem-solving skills
Job Qualifications
- Minimum two years of hotel event management or conference service experience
- Experience working with big box to mid-level hotel size properties
- Comfortable working in a fast-paced environment
- Knowledge of hotel property management systems such as Delphi.fdc is preferred
- Proficient in creating Banquet Event Orders (BEOs) and group resumes
- Strong communication and organizational skills
- Proven ability to manage complex events and client relationships
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- Timely communication to internal and external clients via telephone, email, written documents or in person
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- Demonstrate knowledge of job systems, products, systems, and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- Sell and influence both internal and external clients
- Make decisions and solve problems by analyzing and evaluating issues to determine the best solution
- Ensure high-quality service by communicating and assisting others to understand guest needs and provide direction and guidance
- Participate in customer site inspections and assist with the sales process as necessary
- Perform other duties as necessary based on business needs
- Maintain regular attendance
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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