Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $65,000.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Travel Discounts
Medical insurance
Dental Insurance
Vision Insurance
retirement 401k program
Paid Time Off
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company known for its innovative approach and significant presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu. The company also boasts a growing international footprint across Europe, Latin America, and the Caribbean. With a robust portfolio of properties valued at over $20 billion and generating more than $5 billion in annual revenues, Highgate Hotels stands out as a trusted and influential player in the hospitality industry. The company’s success is driven by its expertise in guiding hospitality properties through all phases of... Show More
Job Requirements
- High school diploma or equivalent
- experience in hotel or related field preferred
- skilled in Windows and company-approved spreadsheets and word processing
- able to work long hours
- able to exert up to 20 pounds of force occasionally
- effective verbal and written communication skills
- ability to multitask and prioritize
- attentive, friendly, courteous and service-oriented manner
- attend all required meetings and trainings
- participate in M.O.D. coverage as required
- maintain regular attendance as per scheduling needs
- maintain personal appearance standards including wearing nametag
- comply with hotel standards and regulations
- effective problem identification and resolution skills
- ability to maintain confidentiality
- able to work under pressure and meet deadlines
Job Qualifications
- High school diploma or equivalent required
- college coursework in a related field helpful
- experience in a hotel or related field preferred
- skilled in Windows, spreadsheets, and word processing
- effective verbal and written communication skills
- attentive, friendly, courteous and service-oriented manner
- able to multitask and prioritize
- capable of handling long hours
- ability to listen, understand, and clarify concerns
- effective problem-solving skills
- able to understand and evaluate complex information
- maintain confidentiality
- maintain high standards of personal appearance and grooming
- participate in required meetings and trainings
- familiarity with company sales policies and procedures
Job Duties
- Attend daily Highgate Hotel Business Review meeting
- develop a full working knowledge of hotel operations including Food and Beverage, Guest Services and Reservations
- develop and enforce knowledge of company sales policies and SOPs within the sales team
- meet or exceed sales goals
- operate the Sales Department within established budget
- participate in M.O.D. and Saturday office coverage as scheduled
- initiate and follow up on leads
- maintain an active sales solicitation program
- monitor top account production and evaluate market trends
- regularly contact existing accounts based on tracing frequencies
- meet or exceed assigned sales solicitation call goals
- invite clients for entertainment, tours, and site inspections
- assist in implementing special sales promotions
- prepare required reports timely
- maximize occupancy and ADR through effective selling techniques
- conduct professional site inspections
- manage business through computerized sales systems
- meet and greet onsite contacts
- adhere to Prime Selling Time
- develop networking through community and professional associations
- review meeting planner evaluations and ensure follow-up
- entertain clients
- handle inquiries during Inquiry Day Program
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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