Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $67,400.00 - $107,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Highgate is a prominent real estate investment and hospitality management company, known for its extensive portfolio and deep industry expertise. With over 30 years of experience, the company oversees more than $15 billion in assets across a global portfolio of more than 400 hotels located throughout North America, Europe, the Caribbean, and Latin America. Highgate stands out as a forward-thinking innovator in the hospitality sector, offering comprehensive services throughout all stages of the property life cycle, from initial planning and development to recapitalization and disposition. Their portfolio includes a diverse range of lifestyle hotel brands, legacy brands, and independent hotels... Show More
Job Requirements
- Valid driver’s license for applicable state
- Ability to maintain a warm and friendly demeanor at all times
- Ability to effectively communicate with all levels of employees and guests in a courteous and service-oriented manner
- Ability to listen and clarify concerns raised by employees and guests
- Ability to multitask and prioritize departmental functions to meet deadlines
- Willingness to attend all required meetings and trainings
- Participation in Manager on Duty coverage as scheduled
- Regular attendance in compliance with Highgate standards
- Maintain high standards of personal appearance and grooming including wearing nametags
- Compliance with Highgate Hotel standards and regulations for safe and efficient operations
- Ability to identify problem areas and recommend solutions
- Effective problem handling skills including anticipating and solving issues
- Ability to understand and evaluate complex information from various sources
- Ability to maintain confidentiality of information
- Willingness to perform other duties as requested by management
- Capable of exerting up to 20 pounds of force occasionally and up to 10 pounds frequently for light work
- Long hours sometimes required
Job Qualifications
- At least 6 years progressive experience in a hotel or related field or a 4-year college degree with 4 to 5 years related experience or a 2-year college degree with 5 to 6 years related experience
- Experience managing multiple properties
- Strong communication skills, both verbal and written
- Effective at listening, understanding, and clarifying concerns
- Ability to multitask and prioritize departmental functions
- Skilled in motivating and developing employees
- Knowledge of budgeting, forecasting, and financial analysis
- Ability to lead and conduct staff training
- Familiarity with hospitality industry standards and policies
- Experience conducting interviews and performance appraisals
- Ability to handle complex problems and maintain confidentiality
- Effective team leadership and interpersonal skills
Job Duties
- Conduct daily HHBR meetings with Director of Sales focusing on account prospecting and potential business results
- Play a pivotal role in hotel sales efforts including client meetings and hosting events
- Tour operating departments daily and make adjustments as needed
- Conduct weekly staff meetings and training sessions according to Highgate standards
- Meet all financial review dates and comply with corporate programs
- Hold monthly financial reviews with department managers and supervisors
- Ensure department heads maintain budgeted productivity and accounting procedures
- Develop managers through competency and corporate-sponsored training programs
- Participate in Manager on Duty (M.O.D.) coverage as required
- Maintain contact with and monitor management trainee development
- Adhere to all company policies and train new managers on compliance
- Oversee and assist in the hotel's budget process
- Ensure service standards training occurs across departments
- Create a positive team environment focused on guest satisfaction
- Regularly inspect rooms with Housekeeping Manager and Property Engineer
- Ensure daily processing of invoices via A/P process
- Submit financial documents to Corporate Office timely per accounting calendar
- Maintain cleanliness and property maintenance through inspections and preventive programs
- Ensure employee attentiveness and courteous guest interaction
- Forecast monthly hotel financial position including revenue and expenses
- Conduct management interviews and ensure compliance with hiring procedures
- Interview final candidates for management positions
- Perform performance appraisals and ensure compliance with standards
- Motivate and discipline management personnel as per S.O.P.s
- Perform additional duties as requested by senior leadership
- Guarantee fair and equitable employee treatment
- Meet clients on property to assist sales efforts
- Be present in public areas during peak times offering guest assistance
- Ensure secure handling and auditing of hotel safe
- Lead monthly credit meetings and actively manage credit policies
- Complete required corporate training and become certified to train others
- Ensure scheduled meetings take place on property
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: