Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $67,400.00 - $107,000.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
performance bonuses
Job Description
Highgate Hotels is a prominent and highly respected real estate investment and hospitality management company with a robust portfolio exceeding $15 billion in assets under management. With its global footprint spanning more than 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate is recognized as a pioneering force in the hospitality industry. Over the past 30 years, Highgate has significantly influenced the market by providing innovative solutions and strategies in managing lifestyle hotel brands, legacy brands, and independent hotels and resorts. The company takes pride in integrating contemporary programming and digital sophistication into its properties, ensuring a... Show More
Job Requirements
- minimum high school diploma or equivalent
- progressive experience in the hospitality industry
- proven leadership capability managing multiple hotel properties
- ability to work varied and extended hours
- physical capability to exert up to 20 pounds of force occasionally and 10 pounds frequently
- valid driver’s license
- strong interpersonal and communication skills
- ability to multitask and prioritize effectively
- commitment to providing attentive, courteous, and friendly guest service
- participation in all required trainings and meetings
- adherence to company dress code and grooming standards
- compliance with company policies and procedures
- ability to analyze financial and operational data
- maintain confidentiality
- problem-solving skills
- willingness to perform additional duties as assigned
Job Qualifications
- at least 6 years progressive experience in a hotel or related field or a 4-year college degree and 4 to 5 years related experience or a 2-year college degree and 5 to 6 years related experience
- experience managing multiple properties
- long hours sometimes required
- light work exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently
- valid driver’s license for applicable state
- maintain warm and friendly demeanor at all times
- effective verbal and written communication skills with all employees and guests
- ability to listen, understand, and clarify concerns
- multitask and prioritize departmental functions to meet deadlines
- approach encounters with attentiveness, friendliness, courtesy, and service orientation
- attend all required meetings and trainings
- participate in M.O.D. coverage as required
- maintain regular attendance per Highgate standards
- uphold high personal appearance and grooming standards including wearing nametags
- comply with Highgate safety and operational standards
- maximize productivity and problem-solve proactively
- handle problems effectively including anticipating and preventing issues
- ability to understand and evaluate complex information and data
- maintain confidentiality of information
- perform other duties as requested
Job Duties
- conduct daily HHBR meetings with Director of Sales focusing on prospecting and account calls
- engage actively in hotel sales efforts by calling on top accounts, meeting clients, hosting events, and daily contact with on-site contacts
- conduct daily tours of operating departments and make adjustments via department heads
- lead weekly staff meetings and training sessions based on Highgate standards
- meet financial review deadlines and corporate programs in a timely manner
- hold monthly financial reviews with department managers and supervisors
- ensure all department heads maintain budgeted productivity and accounting procedures
- develop managers for advancement through training programs
- participate in required M.O.D. coverage
- monitor and develop management trainees
- ensure compliance with hotel policies through training
- assist in the budget process
- oversee service standards training in all departments
- foster a positive guest-focused team environment through employee development
- conduct regular room inspections with housekeeping and engineering management
- ensure daily invoice processing via A/P
- comply with monthly financial document submissions
- oversee property cleanliness and maintenance through inspections and preventive maintenance
- maintain attentive, friendly, and courteous interaction with guests and employees
- forecast the hotel’s financial position monthly and generate accurate reforecasts
- perform management interviews and follow hiring procedures
- interview final candidates for management positions
- conduct performance appraisals for Executive Committee members and ensure manager compliance
- motivate, coach, counsel, and discipline management personnel per SOPs
- perform additional duties as requested by senior leadership
- ensure fair and equitable employee treatment
- meet clients on property to aid sales
- be present in public areas during peak times for guest greeting and assistance
- ensure hotel safe security and monthly audits
- lead monthly credit meetings and enforce credit policies
- complete corporate training and certify others as required
- ensure all scheduled meetings take place on property
OysterLink - a focused job platform for restaurants and hotels.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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