Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,500.00 - $96,100.00
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
Highgate is a leading real estate investment and hospitality management company renowned for its extensive portfolio exceeding $15 billion in assets under management. The company operates globally with more than 400 hotels spanning key regions such as North America, Europe, the Caribbean, and Latin America. With a robust 30-year track record as an innovator within the hospitality industry, Highgate excels in providing expert guidance at every stage of the property cycle. This includes development, recapitalization, disposition, and ongoing management. The company is committed to maintaining a diverse portfolio of lifestyle hotel brands, legacy brands, and independent hotels and resorts. This... Show More
Job Requirements
- At least 6 years progressive experience in a hotel or related field
- or a 4-year college degree and at least 4 to 5 years of related experience
- or a 2-year college degree and at least 5 to 6 years of related experience
- Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently to move objects
- Maintain warm and friendly demeanor at all times
- Must effectively communicate verbally and in writing with employees and guests
- Must effectively listen to and clarify concerns
- Ability to multitask and meet deadlines
- Approach all guests and employees in a friendly and service-oriented manner
- Attend all required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance per Highgate standards
- Maintain high standards of personal appearance and grooming including wearing nametags
- Comply with Highgate standards and regulations for safe and efficient operations
- Effective in handling problems including anticipating and solving issues
- Ability to understand and evaluate complex information to meet objectives
- Maintain confidentiality of information
- Perform additional duties as requested by management
Job Qualifications
- At least 6 years progressive experience in hotel or related field
- or a 4-year college degree and 4 to 5 years related experience
- or 2-year college degree and 5 to 6 years related experience
- Effective verbal and written communication skills
- Skilled in listening, understanding and clarifying employee and guest concerns
- Ability to multitask and prioritize departmental functions
- Ability to approach all encounters in a friendly, courteous, and service-oriented manner
- Effective problem handling and solution skills
- Ability to understand and evaluate complex information from various sources
- Maintain confidentiality of information
- Experience in hiring, training, performance appraisal and discipline of staff
Job Duties
- Tour the operating departments daily, making adjustments via department heads
- Conduct weekly staff meetings including training sessions and sales/operations reviews
- Meet financial review dates and corporate programs timely
- Hold monthly financial reviews with all department managers and supervisors
- Ensure department heads maintain budgeted productivity and accounting procedures
- Develop managers through training and corporate programs
- Conduct daily HHBR meetings with Director of Sales focusing on account calls and business results
- Play a pivotal role in hotel sales efforts including client meetings and hosting events
- Participate in scheduled M.O.D. coverage
- Maintain contact and monitor management trainees' development
- Adhere to Highgate Hotel policies and train new managers in compliance
- Assist in Highgate Hotel budget processes
- Ensure training in service standards and compliance with Garden Standard of the Week
- Foster a positive team-oriented environment focused on guest and employee motivation
- Inspect rooms regularly with Housekeeping and Engineering
- Oversee invoice processing daily
- Ensure timely delivery of financial documents to Corporate Office
- Maintain cleanliness and physical property through inspections and preventive maintenance
- Ensure employees are attentive, friendly, courteous, and efficient
- Forecast monthly financial position analyzing revenue and expenses
- Conduct management interviews and hiring per Highgate S.O.P.
- Interview all final management candidates
- Perform Executive Committee performance appraisals and ensure compliance
- Motivate, coach, counsel and discipline management personnel
- Perform duties as assigned by Vice President or Regional Director of Operations
- Ensure fair and equitable employee treatment
- Meet clients on property to support sales efforts
- Be present in public areas during peak times greeting guests
- Enforce hotel safe security and monthly audits
- Ensure monthly credit meetings and active role in credit and collection policies
- Complete required corporate training and become certified trainer
- Ensure all scheduled meetings occur on property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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