Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $60,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Highly Competitive Salary
Exceptional benefit plan
401K matching program
flexible scheduling
Travel Discounts
Job Description
The Westin Great Southern and Renaissance Columbus are prestigious hospitality establishments managed under the Crescent Hotels & Resorts brand. These renowned hotels are recognized for their exceptional service, unique charm, and commitment to creating memorable guest experiences. Located in the vibrant city of Columbus, these properties offer a blend of historic elegance and modern amenities, catering to both leisure and business travelers. Crescent Hotels & Resorts as a whole prides itself on being a team of hospitality professionals who deeply value the quality experiences provided to guests, emphasizing a culture that encourages associates to bring their authentic selves to work... Show More
Job Requirements
- Minimum of 3 years of experience in sales and marketing events or related area
- Ability to work a flexible schedule including nights weekends and holidays
- Experience telephone sales with proven sales negotiating and closing skills
- Ability to handle multiple guests and operational demands with a high degree of professionalism operating often with time sensitive deadline
- Proficient computer skills and knowledge
Job Qualifications
- Minimum of 3 years of experience in sales and marketing events or related area
- Experience telephone sales with proven sales negotiating and closing skills
- Proficient computer skills and knowledge
- Ability to handle multiple guests and operational demands with a high degree of professionalism operating often with time sensitive deadline
- Ability to work a flexible schedule including nights weekends and holidays
Job Duties
- Assume management of all assigned contracted groups with or without event space as assigned by the Sr Event Services Manager or Director of Catering and Convention Services
- Coordinate the usage of event space with the Director of Catering and Event Services and the Group Sales Department to maximize revenues accommodate guest requirements and minimize in-house labor
- Develop creative menus and parties with leadership to meet needs of groups and maximize revenues
- Ensure client files are kept organized and current with all required information updated in CI/TY
- Monitor and handle inquiry calls on a timely basis ensuring that all messages both email and phone are returned within 4 hours during business hours
- Meet with clients to finalize functions details
- Conduct site inspections as required
- Proactively ensure deposits rooming lists menus are all received on or before due dates
- Detail resumes accurately ensuring the client signs off on all details and distribute within the proscribed expected time to all hotel departments
- Detail function requirements accurately on Banquet Event Orders (BEOs) ensuring the client signs off on the functions
- Review estimated guarantees and ensure that firm guarantees are obtained 3 business days prior to the function
- Monitor changes to BEOs to ensure that accurate information on changes is communicated to the respective departments on a timely basis
- Inspect the preset scheduled function areas/rooms for cleanliness working condition and proper furniture/equipment set up rectify any deficiencies with respective departments
- Monitor guest reactions while in house to find opportunities to exceed expectations and handle any guest complaints ensuring 100 percent guest satisfaction
- Review sales for previous day resolve discrepancies with Accounting
- Contact client after scheduled functions to ensure satisfaction and to solicit rebooking
- Ensure complete confidentiality of all VIP and alias groups informing only need to know managers of identity
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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