Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Paid holidays
Job Description
YWCA Rock County is a well-established nonprofit organization committed to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all individuals. Operating within Rock County, the YWCA has a long-standing reputation for advocating social justice and providing comprehensive support services to women, families, and the community at large. As part of its mission, the YWCA delivers critical programs aimed at helping those in need, including shelter services, helplines, and community outreach programs designed to foster equitable opportunities and safer environments. The organization values diversity and inclusion, striving to create a welcoming and supportive workplace where respect and... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in administrative or customer service functions
- ability to provide professional and culturally sensitive customer service
- strong communication skills, both oral and written
- ability to manage multiple tasks and prioritize effectively
- proficiency in standard office software and data entry
- willingness to be cross-trained in shelter and helpline duties
- commitment to uphold confidentiality and ethical standards
- physical and mental ability to perform duties satisfactorily
- flexibility to support shelter office and helpline during peak times or staff absences
Job Qualifications
- High school diploma or equivalent
- experience in administrative or customer service roles
- strong communication and interpersonal skills
- ability to handle multiple tasks efficiently
- proficiency with office software and data entry
- cultural competence and sensitivity
- basic crisis intervention training or willingness to be trained
- ability to maintain confidentiality and professional standards
- experience working in a nonprofit or social service environment is preferred
Job Duties
- Provide warm, professional, and culturally sensitive customer service to all clients, visitors, staff, and vendors
- determine the nature of visits and ensure timely connection with appropriate staff
- answer and direct phone calls, respond to inquiries, and provide accurate information about services
- monitor building entry points and uphold organizational security protocols
- perform general administrative tasks such as mail distribution, document preparation, filing, and data entry
- maintain organized records, both physical and digital, to support agency operations
- coordinate the use of meeting spaces, keep common areas clean and functional, and ensure signage is current
- assist with clerical support for executive, finance, and other internal departments as needed
- prepare reports and support document creation and formatting
- serve as the primary liaison with service vendors, including janitorial, copier, IT, and maintenance providers
- track and schedule preventative maintenance and repairs
- escalate urgent facility issues appropriately
- maintain and reorder general office and kitchen supplies
- manage supply inventory efficiently
- monitor basic facility needs and support coordination of building services
- cross-trained to assist the shelter office and helpline during peak times or absences
- answer crisis calls and provide calm, informed responses in accordance with training and protocols
- support shelter administrative needs such as data entry, document prep, or reception coverage
- maintain familiarity with YWCA Rock County's mission, programs, and core values
- attend and participate in staff meetings, trainings, and organizational events
- ensure confidentiality and uphold professional standards when interacting with clients and staff
- perform other duties as assigned to support overall agency operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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