Community Outreach Specialist
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Mileage reimbursement
Training opportunities
Professional Development
supportive work environment
Job Description
The Community Outreach Specialist position is offered by the Coalition for the Homeless of Central Florida, a well-established nonprofit organization committed to addressing homelessness in the Central Florida area. The Coalition is dedicated to providing compassionate assistance and support to homeless families, helping them transition from unstable living situations to permanent housing solutions. This organization works closely with various community partners, including housing programs, nonprofit agencies, and the local faith community, to collaborate on effective solutions and services to break the cycle of homelessness. The Coalition values organizational integrity, diversity, and sensitivity in addressing the unique needs of its client... Show More
Job Requirements
- Ability to manage multiple tasks and maintain attention to detail
- strong organizational skills and adaptability
- patience and understanding when interacting with individuals experiencing trauma
- effective verbal and written communication skills
- capacity to work independently and collaboratively with a diverse client base
- regularly required to communicate in person or by phone
- frequently required to stand, walk, bend, and use hands to handle objects or tools
- ability to lift and/or move objects weighing up to 40 pounds
- significant time spent in the field and occasionally in an office setting
- encounter challenges associated with clients experiencing long-term homelessness, mental health issues, or substance abuse
Job Qualifications
- Bachelor’s degree in human services, public administration, social work, or a related field, or equivalent experience (five years) in homelessness, poverty, housing, mental health, and human services
- strong relationship-building and communication skills with a customer service focus
- knowledge of HUD guidelines, policies, and procedures, or the ability to learn and adhere to them
- familiarity with best practice models, including Housing First, Mental Health Recovery, Harm Reduction, and Trauma-Informed Care
- experience with HMIS and other databases and spreadsheets
- proficiency in MS Office (Word, PowerPoint, Excel) and other computer applications
- valid driver’s license and ability to use a personal vehicle for daily duties (with mileage reimbursement)
- FBI Level 2 background clearance with fingerprinting
Job Duties
- Conduct community outreach via van 3-5 days a week
- perform program enrollment for new families during initial community impact visits
- provide information, referrals, advocacy, and supportive services in a nonjudgmental manner
- assist clients with obtaining necessary documents and accessing resources
- identify permanent housing options, including subsidized housing, Section 8, VASH, and affordable or market-rate housing
- maintain accurate client data, including case notes and entries in the Homeless Management Information System
- prepare reports on case outcomes, successes, and challenges
- perform follow-up and retention services with proper documentation in client files
- build strong community relationships through outreach to businesses, agencies, and service providers
- respond to community requests for outreach interventions
- coordinate intake processes and manage family referrals effectively
- create and manage weekly supply lists and perform supply runs
- arrange transportation for guests as needed
- collaborate with hotel managers to ensure timely payment for services
- work with Housing Specialists to facilitate timely transitions from shelter to permanent housing
- monitor shelter length of stay and coordinate case conferences
- partner with Housing Stability Case Managers for exit planning and successful community connections
- provide technical assistance, program support, and training to community service providers
- attend meetings, trainings, and networking events with agencies, churches, and local community groups
- perform other duties as assigned by the Community Outreach Program Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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