Community Lead (Operations), Silicon Valley

Sunnyvale, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $60,000.00 - $65,000.00

Work Schedule

Standard Hours

Benefits

Paid Time Off

Paid holidays

Paid sick leave

Paid parental leave

Healthcare benefits

401k plan

Life and AD&D insurance

Job Description

WeWork is a global leader in providing flexible workspace solutions designed to help businesses of all sizes thrive. Operating in more than 37 countries worldwide, WeWork offers dynamic office environments that foster collaboration, innovation, and productivity. The company is at the forefront of the future of work, dedicated to creating spaces where members can focus on growing their businesses and achieving their goals. As a community-driven organization, WeWork's purpose is to build a vibrant network of professionals by providing supportive environments and state-of-the-art facilities that enhance the work experience.

Joining WeWork means becoming part of a mission to empower tomorro... Show More

Job Requirements

Bachelor's degree or equivalent experience
Minimum two years experience in hospitality
Proficiency in local language with cultural understanding
Excellent interpersonal and networking skills
Strong verbal and written communication abilities
Strong organizational skills with multitasking capability
Detail-oriented with effective task management
Ability to cultivate and maintain relationships

Job Qualifications

Bachelor's degree or equivalent experience
2+ years of experience in hospitality
Proficient local language and understanding of local culture
Excellent interpersonal and networking skills
Strong verbal and written communication skills
Strong organization skills with ability to multitask projects
Attentive to detail and effective task management
Ability to build and nurture relationships

Job Duties

Complete scheduled quarterly conversations with owned accounts to help them maximize the value of their WeWork membership while checking in on all members regularly to understand their ongoing experience
Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience
Follow up in person with all members who have submitted a bad rating or negative response in member experience systems
Follow the model for issue resolution utilizing the severity scale to determine next steps and ensure solutions meet members needs
Review all member feedback to understand areas of improvement and implement proactive changes
Support front desk coverage schedule as needed ensuring consistent coverage during business hours
Conduct pre-move-in meetings with new accounts to ensure successful move in
Complete the New Member Orientation process for new accounts
Curate new member on-boarding materials such as welcome notes and FAQ guides
Conduct move out interviews to understand departing members overall experience
Conduct building tours for VIPs or prospective members as needed
Alert Growth Team when a member requests Growth related conversations
Hand-off prospective member sales to appropriate contacts
Conduct tours of the space for potential new members sharing benefits tailored to their needs
Provide feedback on programming types and evaluate events based on attendance satisfaction and impact
Set up and host weekly social events and execute Value-Driving events planned by Events team
Distribute necessary info to promote events including creation and posting of event posters
Ensure building operational requirements are met for each event
Conduct morning walkthroughs to address building issues and escalate recurring problems
Know and explain WeWork policies and communicate updates to members
Manage energy in the building ensuring appropriate music levels and activations
Liaise with third party cleaning companies to maintain standards
Track audit and organize keys collected and distributed and manage keycard stock
Oversee Community responsibilities for member companies in buildings without Community Leads
Review and understand building management and Emergency Action Plans
Create incident reports and respond appropriately to emergencies escalating medical emergencies and responding to leadership instructions

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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