WeWork

Community Lead, 625 Mass Ave

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $55,000.00 - $60,000.00
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Work Schedule

Standard Hours
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Benefits

Paid Time Off
Paid holidays
Paid sick time
Paid parental leave
Healthcare benefits
401k plan
Life and AD&D insurance

Job Description

WeWork is a global company providing flexible workspace solutions designed to help businesses of all sizes thrive across more than 37 countries worldwide. As a leading force in the future of work, WeWork is united by a powerful mission to build a global community where members receive the support to deliver their best performance and the physical spaces to elevate their ideas. At WeWork, the focus is on fostering innovation, collaboration, and growth, creating environments that inspire creativity and reinforce productivity among diverse companies and professionals.

As a Community Lead at WeWork, you play a vital role in ensurin... Show More

Job Requirements

  • Bachelor's degree or equivalent experience
  • 2+ years of experience in hospitality
  • Proficient local language and understanding of local culture
  • Excellent interpersonal and networking skills
  • Strong verbal and written communication skills
  • Strong organization skills with the ability to multitask projects
  • Attention to detail and effective task management
  • Enjoys and thrives in relationship building

Job Qualifications

  • Bachelor's degree or equivalent experience
  • 2+ years of experience in hospitality
  • Proficient local language and understanding of local culture
  • Excellent interpersonal and networking skills
  • Strong verbal and written communication skills
  • Strong organization skills with multitasking abilities
  • Attentive to detail and efficient task management
  • Ability to grow and nurture relationships continually

Job Duties

  • Complete scheduled quarterly conversations with owned accounts to maximize member value
  • Anticipate member and guest needs to enhance personalized experiences
  • Follow up in person on negative member feedback to resolve issues
  • Support front desk coverage ensuring consistent business hours service
  • Conduct pre-move-in meetings and complete new member orientations
  • Set up and host weekly social and value-driving events
  • Manage building operations including morning walkthroughs and liaising with cleaning companies
  • Respond to emergency situations following protocols
  • Conduct building tours for prospective members and support sales team
  • Review and implement proactive changes from member experience feedback

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location