Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $60,000.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Paid holidays
Paid sick time
Paid parental leave
Healthcare benefits
401k plan
Life insurance
Job Description
WeWork is a pioneering company that specializes in providing flexible workspace solutions to businesses of all sizes across more than 37 countries worldwide. As an industry leader in the future of work movement, WeWork aims to create a global community that supports its members to perform their best work and fosters innovation by providing spaces that encourage collaboration and growth. The company's mission centers around empowering businesses and individuals by delivering exceptional support and a vibrant working environment that elevates ideas to new heights. With a strong culture emphasizing community and inclusivity, WeWork offers an inspiring workplace that values diverse... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- 2+ years of experience in hospitality
- Proficient local language and understanding of local culture
- Excellent interpersonal and networking skills
- Strong verbal and written communication skills
- Strong organization skills with multitasking ability
- Attention to detail and task management efficiency
- Ability to build and maintain relationships
Job Qualifications
- Bachelor's degree or equivalent experience
- 2+ years of experience in hospitality
- Proficient in local language and culture
- Excellent interpersonal and networking skills
- Strong verbal and written communication skills
- Strong organization and multitasking abilities
- Attentive to detail and efficient in task management
- Ability to grow and maintain relationships continuously
Job Duties
- Complete scheduled quarterly conversations with owned accounts to help maximize WeWork membership value
- Anticipate member and guest needs and personalize experiences
- Follow up in person with members who have submitted negative feedback
- Follow issue resolution models utilizing severity scales
- Review all member feedback for improvements and implement changes
- Support front desk coverage schedule as needed
- Conduct pre-move-in meetings and new member orientation
- Curate onboarding materials for new members
- Conduct move-out interviews to assess member experience
- Provide feedback on programming and evaluate events
- Host weekly social events and support value-driving events
- Create and post event promotional materials
- Ensure operational requirements are met for events
- Conduct morning building walkthroughs and escalate issues
- Communicate WeWork policies and building updates to members
- Manage building ambiance including music and activations
- Liaise with cleaning services to maintain space standards
- Track and manage key and keycard inventory
- Oversee community responsibilities in buildings without Community Leads
- Review and understand Emergency Action Plans
- Create incident reports and respond to emergencies
- Conduct building tours for VIPs and prospective members
- Alert Growth Team to member sales queries
- Hand off prospective member sales and conduct sales tours
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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