Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,000.00 - $57,000.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Paid holidays
Paid sick leave
Paid parental leave
Healthcare benefits
401k plan
Life insurance
Job Description
WeWork is a global leader in flexible workspace solutions, committed to fostering thriving businesses in more than 37 countries around the world. At the forefront of the evolving future of work, WeWork is not just participating in the movement toward more adaptable work environments but is actively shaping and leading the change. The company’s mission is to create a vibrant global community where members are empowered to do their best work and have the necessary space to bring their ideas to life. WeWork’s dynamic environments support a wide range of businesses, from startups to established enterprises, and provide a platform... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 2 years experience in hospitality
- Proficiency in local language and culture
- Excellent interpersonal skills
- Strong communication abilities
- Strong organizational and multitasking skills
- Attention to detail and task efficiency
- Ability to foster and maintain relationships
Job Qualifications
- Bachelor's degree or equivalent experience
- Over 2 years of experience in hospitality
- Proficiency in local language and cultural understanding
- Excellent interpersonal and networking skills
- Strong verbal and written communication skills
- Strong organizational skills with multitasking ability
- Detail-oriented and efficient in task management
- Demonstrated ability to build and grow relationships
Job Duties
- Complete scheduled, quarterly conversations with owned accounts to maximize membership value
- Anticipate and address member and guest needs proactively
- Follow up in person with members submitting negative feedback
- Resolve issues using the severity scale ensuring full member satisfaction
- Review feedback to identify improvement areas and implement changes
- Support front desk coverage to ensure consistent presence
- Conduct pre-move-in meetings and new member orientations
- Curate onboarding materials for new members
- Conduct move-out interviews to understand member experience
- Provide feedback on event programming and evaluate event success
- Host weekly social events and support value-driving events
- Promote events including creating and posting posters
- Ensure operational requirements for events are met
- Conduct morning walkthroughs to identify and escalate issues
- Communicate policies and building updates to members
- Manage building energy and environment
- Liaise with cleaning services to maintain standards
- Track and manage keys and keycards inventory
- Oversee community responsibilities in buildings without a Community team
- Understand and implement emergency action plans
- Create incident reports and respond to emergencies
- Conduct building tours for potential and VIP members
- Coordinate with sales team on member growth conversations and referrals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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