Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.25 - $23.75
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
short-term disability
long-term disability
Life insurance
Paid parental leave
paid caregiver leave
Job Description
Humana Inc. (NYSE: HUM) is a leading health and well-being company dedicated to putting health first for its teammates, customers, and the broader communities it serves. Through its comprehensive insurance services and CenterWell healthcare services, Humana is committed to making it easier for millions of people—ranging from Medicare and Medicaid enrollees to families, individuals, and military service personnel—to achieve their best health. The company focuses on delivering high-quality care and service tailored to the unique needs of its diverse population, ultimately improving quality of life across the country. With a strong presence in the healthcare industry, Humana emphasizes innovation, community... Show More
Job Requirements
- Minimum two (2) years prior experience in community resource work
- intermediate proficiency in Microsoft Office including Teams, Excel, PowerPoint, Outlook and Word
- strong communication and interpersonal skills
- effective decision-making abilities
- capability to manage multiple tasks in a fast-paced setting
- cultural competence and respect for diversity
- excellent written communication skills
- advocacy skills for members
- residing in South Central Louisiana
- ability to work 40 hours per week Monday through Friday 8:00 AM to 5:00 PM CST
- valid driver's license and reliable vehicle with insurance
- compliance with tuberculosis screening
- internet speed of minimum 25 Mbps download and 10 Mbps upload
- dedicated home workspace free from interruptions
- willingness to travel locally for member visits and occasional office meetings
- preferred willingness to complete Community Health Worker training/certification within one year
- not currently or recently employed by Louisiana Health Department Medicaid Division
Job Qualifications
- Minimum two (2) years prior experience working with community resources, community health agencies/social service agencies (Area Agency on Aging, DME providers, Meals on Wheels etc.)
- intermediate working knowledge using Microsoft Office Programs specifically Teams, Excel, PowerPoint, Outlook and Word
- exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders
- decision making skills regarding own work approach/priorities, and work assignments, standards and resources
- ability to multi-task and work in a very fast-paced environment
- strong understanding and respect of all cultures and demographic diversity
- strong written communication skills and a strong advocate for members at all levels of care
Job Duties
- Work collaboratively with other Humana associates as a member of Humana's Comprehensive Care Support team, including case managers, peer support specialists, housing specialists, and SDOH coordinators
- conduct in-person and/or telephonic assessment(s) to understand enrollee care needs, preferences, and socioeconomic barriers and evaluate the home environment
- assess enrollee barriers to healthy living and accessing healthcare services and assist enrollees with scheduling physical health and behavioral health (BH) office visits, addressing barriers to appointment attendance
- act as an enrollee advocate with providers, community resources, schools, and others, including accompanying enrollees to provider office visits as requested
- monitor enrollee compliance with their care plan and provide motivational interviewing to support medication and treatment adherence
- provide social support to help boost enrollees' morale and sense of self-worth, serving as a trustworthy, reliable, non-judgmental, consistent, and accepting member of the enrollee's MDT
- support enrollee self-management through the provision of culturally appropriate health education and health coaching
- attend Humana community events to connect with enrollees and provide education on case management services
- conduct research and in-person outreach to locate difficult-to-contact enrollees to increase assessment completion and participation in clinical programs
- build and maintain relationships with providers and community resources to support enrollee referrals and implement community assessments to identify community resource gaps
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink supports restaurant and hospitality hiring.
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