YMCA of Metropolitan Chicago logo

Community Concierge, Manager On Duty

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $16.60 - $18.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Competitive salaries
Comprehensive health insurance
Dental Insurance
Vision Insurance
wellness programs
Mental Health Resources
Family gym membership
generous PTO
Paid holidays
Flexible work hours
403(b) plan
Continuous learning opportunities
supportive work environment
Discounts on programs
Employee Assistance Programs
company-sponsored events

Job Description

The YMCA of Metropolitan Chicago is a renowned nonprofit organization dedicated to fostering positive and long-lasting change throughout the community. Established with the core mission of strengthening individuals and families through health and wellbeing programs, early childhood education, violence prevention initiatives, and numerous other essential community services, the YMCA serves as a vital resource and support system for residents across the metropolitan area. With a strong emphasis on inclusivity, community engagement, and empowerment, the YMCA creates safe, welcoming, and nurturing environments that encourage personal growth and collective well-being. The organization is driven by its commitment to building healthy spirit, mind,... Show More

Job Requirements

  • at least 18 years of age
  • earned high school diploma or GED
  • ability to work flexible hours weekends and/or holidays as needed
  • top-notch verbal written and interpersonal communication skills
  • must work weekends

Job Qualifications

  • earned high school diploma or GED
  • top-notch verbal written and interpersonal communication skills
  • experience in customer service or community engagement preferred
  • ability to handle emergency situations calmly and effectively
  • knowledge of safety protocols and emergency response procedures
  • strong organizational and multitasking abilities
  • commitment to inclusivity and community support

Job Duties

  • serve as manager on duty and provide operational leadership including front-desk operations attendance and administration
  • greet community members and guests and make them feel welcome and engaged
  • monitor community hub for safety and service interventions and serve as first responder for emergency situations
  • answer phones and email inquiries
  • actively manage customer transactions and resolve opportunities and address concerns
  • support facility operations by partnering with local community hub leadership to ensure community spaces are clean at all times and record maintenance issues for resolution
  • anticipate individuals' needs in order to accommodate them and provide an exceptional customer experience
  • maintain inventory of supplies and order new stock as needed

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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