Job Overview
Compensation
Type:
Hourly
Rate:
Range $24.00 - $28.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible Schedule
Professional development opportunities
community engagement
Job Description
The CORE Rebuild and Resource Hub is a vital community-centered organization located in Altadena, California, dedicated to supporting residents affected by the LA wildfires. As an accessible, inclusive, and welcoming one-stop-shop, CORE provides centralized access to essential rebuilding guidance, disaster recovery resources, and community programming designed to facilitate safe and sustainable rebuilding. CORE serves both as a direct service provider and a convener mobilizing trusted community-based partners, ensuring equitable access to the necessary tools, resources, and expert assistance required by survivors during their recovery journey. Beyond these core functions, the organization also manages the Lincoln Lot Community Space on Lincoln... Show More
Job Requirements
- High school diploma or equivalent
- Associate or bachelor’s degree preferred
- Minimum 2 years’ experience in customer service concierge reception or administrative support
- Bilingual oral and written in English and Spanish
- Strong organizational and communication skills
- Ability to manage multiple tasks and maintain accurate records
- Experience working with diverse and multicultural communities
- Commitment to equity inclusion and cultural sensitivity
- Proficiency in Microsoft Office and Google Workspace
- Ability to work collaboratively with team members and community partners
Job Qualifications
- High school diploma or equivalent required associate or bachelor’s degree in communications social sciences or related field preferred
- Demonstrated commitment to humanitarian principles equity inclusion and cultural sensitivity in community-facing roles
- Bilingual oral and written in English and Spanish required
- Minimum 2 years’ experience in customer service concierge reception or administrative support
- Experience working in a nonprofit community center disaster recovery or public service environment strongly preferred
- Proven experience engaging with diverse and multicultural communities providing warm and professional service
- Familiarity with community resources social services or disaster recovery programs in Los Angeles County is a plus
- Customer service orientation ability to create a welcoming supportive environment for residents partners and visitors
- Excellent oral and written communication skills with the ability to provide clear information and empathetic responses
- Awareness and capacity to work inclusively with individuals from diverse cultural and socioeconomic backgrounds
- Strong ability to manage multiple tasks maintain accurate records and stay detail-oriented in a high-traffic environment
- Comfortable using Microsoft Office Google Workspace scheduling tools and data entry systems
- Resourceful and proactive in resolving visitor issues and connecting people to appropriate services
- Works effectively with colleagues partners and community organizations to ensure smooth operations
Job Duties
- Serve as the welcoming face of the CORE Rebuild and Resource Hub providing high-quality customer service and hospitality to residents partners and visitors
- Actively engage with community members to understand their needs and connect them to appropriate staff partners or resources
- Provide clear information about ABC programs services and events
- Maintain a warm inclusive and professional environment in the reception area
- Manage visitor check-ins and maintain accurate daily records
- Answer phone calls respond to emails and route inquiries promptly and with empathy
- Support scheduling of meeting rooms and spaces within the CORE Rebuild and Resource Hub
- Assist with the preparation of materials handouts and meeting packets
- Track and log visitor inquiries referrals and service usage
- Maintain up-to-date contact lists and program materials
- Assist with data entry for attendance surveys and reporting
- Provide on-site reception and visitor support during workshops events and meetings
- Assist with logistics such as signage sign-in sheets and distribution of program materials
- Track attendance and collect participant feedback when needed
- Monitor the front desk and reception areas reporting maintenance or safety issues
- Track and request supplies to ensure the CORE Rebuild and Resource Hub remains well-stocked
- Coordinate with the FacilitiesOperations Coordinator on facility-related needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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