Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $26.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Paid holidays
Paid sick time
Paid parental leave
Healthcare benefits
401k plan
life and ADAD insurance
Job Description
WeWork is a global leader in flexible workspace solutions, operating in more than 37 countries worldwide. The company is dedicated to transforming the way businesses of all sizes operate by providing innovative office spaces designed to foster productivity, collaboration, and community. At its core, WeWork aims to support its members by creating environments that nurture creativity and help teams to elevate their ideas in vibrant, well-equipped spaces. With its commitment to empowering businesses at every stage, WeWork is not just part of the future of work—it is actively shaping it. The company's extensive network of locations offers a diverse spectrum... Show More
Job Requirements
- Education not mandatory but college degree preferred
- Experience in customer service or sales advantageous
- Must possess excellent verbal and written communication abilities
- Ability to multitask and interact with diverse groups effectively
- Must demonstrate key personal qualities such as integrity and accountability
- Genuine interest in entrepreneurial and community environments
- Familiarity with WeWork's core mission and values essential
- Basic computer literacy required
Job Qualifications
- College graduate with a four-year degree preferred but not required
- Customer service or sales experience is a plus
- Strong verbal and written communication skills
- Outstanding interpersonal and multitasking skills
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
- Passion for entrepreneurial communities
- Passion and understanding of WeWork's mission and values
- Proficient in basic computer skills
Job Duties
- Cover the front desk during the building's set business hours and be an on-site point of contact
- Greet members and guests with a warm and welcoming demeanor
- Ensure all visiting guests sign in properly according to WeWork's guest policy
- Learn the names of members and guests to build relationships and facilitate community
- Anticipate member and guest needs to enhance and personalize their experience
- Keep the front desk clean and organized
- Notify members of any food deliveries and couriers
- Answer member and guest questions related to the building, policies, and procedures
- Provide feedback on programming types and evaluate events based on attendance and satisfaction
- Celebrate members' successes and milestones through gifts and notes
- Create and post weekly and individual event posters
- Ensure operational requirements are met for each event
- Input notes about members into the system
- Identify and execute opportunities to connect members with each other
- Know and recommend local services like restaurants and catering
- Engage members on the WeWork member network
- Write and send broadcasts relating to building updates
- Receive, process, sort, and organize all mail
- Issue posts via the regional system to members upon request
- Keep the mailroom organized and clean
- Return unidentified mail and former member mail after 30 days
- Ensure courier parcels have correct details for pick-ups
- Investigate, escalate, and resolve lost packages
- Track, audit, and organize keys collected and distributed
- Manage keycard stock and request new inventory as needed
- Collect keys and key cards upon move-out
- Review location and usage of emergency equipment
- Provide support for automated coffee machine for guests and members
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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