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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $92,800.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Paid parental leave
Disability insurance
supplemental life insurance
Employee assistance program
Paid holidays
Tuition Reimbursement
401(k) savings plan
Pension Plan
Job Description
Health Care Service Corporation (HCSC) is a leading health insurance organization committed to making a meaningful impact on the well-being of the communities it serves. With a strong foundation built on empowering its employees, HCSC ensures their growth and success through tailored development plans that promote rewarding and fulfilling careers. As a purpose-driven company, HCSC invests extensively in professional development and supports a diverse workforce dedicated to improving health outcomes across its service areas. The corporation is recognized for fostering an inclusive and welcoming environment where employee differences are respected and valued, aligning with its Equal Opportunity Employment principles. Offering... Show More
Job Requirements
- Associate's degree and 3 years of concierge-oriented customer service experience or Bachelor's degree and 2 years of concierge-oriented customer service experience or 4 years of concierge-oriented customer service experience
- Knowledge of HCSC customer service systems, processes, and products
- Knowledge of medical terminology
- Experience building trust and providing concierge level of service, maintaining high ethical standards and professionalism
- Attention to detail and strong documentation skills with ability to multitask and prioritize as necessary
- Web and PC proficiency including Workday, Word, Excel, PowerPoint, Salesforce
- Must be able to move equipment and lift up to 25 lbs
- Must be willing to conduct and participate in outdoor activities/events including weekends, after hours, and one Sunday annually
Job Qualifications
- Associate's degree and 3 years of concierge-oriented customer service experience or Bachelor's degree and 2 years of concierge-oriented customer service experience or 4 years of concierge-oriented customer service experience
- Knowledge of HCSC customer service systems, processes, and products
- Knowledge of medical terminology
- Experience providing concierge-level service with high ethical standards and professionalism
- Attention to detail and strong documentation skills
- Proficiency with Workday, Word, Excel, PowerPoint, and Salesforce
- Bilingual skills preferred
- Degree in Health Science or Health Studies preferred
- Experience in insurance or healthcare customer service environment preferred
- Knowledge of health benefit plans and insurance industry preferred
Job Duties
- Advocate compassionately for visitors and provide concierge-level customer service
- Assist visitors in maximizing their health benefits and navigating healthcare systems
- Educate community members about health and wellness programs at the center
- Assess available tools and resources to support visitor decision-making regarding health and well-being
- Lead projects and contribute to training efforts for team members
- Participate in outdoor activities and events, including weekends and after-hours shifts
- Handle physical tasks such as moving equipment and lifting up to 25 pounds
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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