Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Disability insurance
Professional Development
Job Description
CrowdRx, a key division within Global Medical Response (GMR), specializes in providing exceptional event medical services across a diverse range of environments. As part of the GMR family of solutions, CrowdRx is dedicated to delivering compassionate, high-quality medical care, focusing primarily on emergency response and patient relocation. With a longstanding reputation for excellence, CrowdRx plays a critical role in ensuring the safety and well-being of individuals during various events and emergencies. The company fosters a culture rooted in core values that prioritize patient care, professionalism, and teamwork, making it a leading organization in the field of emergency medical services. Employees... Show More
Job Requirements
- High school diploma or equivalent
- Some work experience in dispatch or routing calls in customer service
- Possession of NAACS, IAMTCS Certification or industry accepted equivalent
- Valid Emergency Medical Dispatch certification
- EMT-B or Paramedic certification
- Proficiency in industry accepted dispatch software
- Strong customer service skills with professionalism
- Minimum two years experience in EMS, 911, aviation dispatching or two years as EMT or Paramedic in 911 or hospital environment or two years customer service/dispatching in non-911 environment with at least one year in healthcare, EMS or public safety
- Ability to remain calm under stress
- Ability to adapt and respond to evolving work demands
Job Qualifications
- High school diploma or equivalent
- Experience in dispatch or routing calls in customer service preferred
- NAACS, IAMTCS Certification or industry accepted equivalent
- Emergency Medical Dispatch certification
- EMT-B or Paramedic certification
- Proficiency in industry accepted dispatch software
- Strong customer service skills with a high level of professionalism
- Minimum two years experience in EMS, 911, aviation dispatching or equivalent healthcare/public safety environments
- Ability to remain calm during stressful situations
- Ability to adapt and respond to evolving work demands
Job Duties
- Receive and relay critical medical transportation requests promptly and accurately
- Maintain sharp focus on all aircraft while in flight
- Operate all radios, information systems, and related equipment in the Air Medical Communications Center
- Provide professional, courteous, and respectful service to customers and program partners
- Utilize excellent telephone skills and radio etiquette in compliance with FCC and FAA regulations
- Collaborate with Operational Control, Maintenance, Aviation, and program staff to ensure safe and efficient dispatch
- Assess and initiate post-accident incident plans when necessary
- Maintain accurate data entry and quality through the dispatch process
- Participate in staff development and maintain up-to-date knowledge and skills
- Promote patient and crew safety through focused communication and operational protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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