Communications Specialist I (EMT & non - EMT) - STAT MedEvac
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $29.89
Work Schedule
On-call
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Professional Development
on-site parking
Job Description
UPMC's Center for Emergency Medicine is a leading healthcare provider dedicated to offering critical emergency medical services and advanced patient care. The organization operates STAT MedEvac, a renowned air and ground critical care transport system located in West Mifflin, PA, providing rapid medical transport for patients requiring urgent care. UPMC is recognized nationally for its innovative medical services and commitment to patient safety and health outcomes.
The Communications Specialist positions at STAT MedEvac are vital roles focusing on facilitating seamless communication between emergency medical service (EMS) teams, physicians, hospitals, and transport crews. These are full-time roles designed to sup... Show More
The Communications Specialist positions at STAT MedEvac are vital roles focusing on facilitating seamless communication between emergency medical service (EMS) teams, physicians, hospitals, and transport crews. These are full-time roles designed to sup... Show More
Job Requirements
- High school diploma or equivalent
- Successful completion of orientation and competency validation
- CPR certification within 30 days of hire
- Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) certification
- Act 34 clearance
- Ability to work full-time with flexible shift availability including days and nights
- Strong communication and multi-tasking skills
- Ability to maintain confidentiality of sensitive information
- Compliance with drug and alcohol policies
Job Qualifications
- Positive interpersonal communications skills
- Ability to work productively and effectively within a complex environment
- Able to handle multiple/changing priorities
- Computer literacy
- Willingness to work various shifts and be available for regular on-call shifts
- Emergency operations center dispatch experience preferred but not required
- CPR required based on AHA standards that include didactic and skills demonstration
- Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) certification
- Must adhere to professional appearance and uniform policy
Job Duties
- Demonstrates skills, competencies, and judgment necessary to respond to requests by phone, radio or other appropriate communications methods
- Demonstrates competency in assigning requests for service to the most appropriate patient transport mode
- Coordinate communications between transport teams, faculty physicians, referring and receiving hospitals
- Ensures confidentiality of patient information at all times
- Function as a resource for all new STATCom team members and actively participates in the development and training of new staff
- Document and retrieve information/data on computer/network system including interventions and other pertinent patient care information in a timely manner
- Collects and promptly processes request information including demographics, medical necessity, and other necessary information
- Participates constructively in the quality improvement program when requested
- Demonstrate competency in resident dispatch response procedure and documentation
- Adheres to uniform policy and maintains a professional and neat appearance
- Performs all assigned duties as directed by the Transport Coordinator, Communications Manager, or Director of Communications
- Responds promptly and efficiently to requests for service (air and ground)
- Seek guidance from the Transport Coordinator as needed for unusual operational circumstances or policy decisions
- Demonstrates proficiency in all communication methods including telephone, radio, and e-mail
- Documents unusual operational matters in the flight record and/or special report system
- Participates in education and training sessions
- Completes all official documentation in a timely manner
- Adheres to scheduling rules including schedule requests, minimum time, and availability
- Contributes to safety through landing zone verification and proper communication procedures
- Utilizes appropriate safety channels to report safety concerns
- Reflects a positive attitude to customers in high stress environments
- Demonstrates ability to establish and sustain positive relationships
- Reports for work well rested and fit for duty
- Adheres to drug and alcohol policy
- Reports injuries and completes appropriate documentation in a timely manner
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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