Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $27.00
Work Schedule
Rotating Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
401k plan
Paid Time Off
Drug Free Workplace
Job Description
EMS Unlimited is a dynamic and rapidly growing provider of a comprehensive range of EMS services including Wildland and Disaster Response, Special Event Medical coverage, EMS Staffing, EMS Training, and ambulance transport. Established as a Paramedic-owned and operated organization, EMS Unlimited prides itself on a professional, positive, and team-oriented culture that places the highest value on patient care and customer service. Their commitment to excellence and continuous improvement is evident in their approach to serving communities and supporting EMS professionals in their pursuits. With an emphasis on optimism, teamwork, and a professional demeanor, EMS Unlimited offers a workplace that nurtures... Show More
Job Requirements
- High school diploma or GED
- Background in basic medical terminology preferred
- Strong communication skills
- General working knowledge of computers and technology systems
- Ability to prioritize multiple tasks
- Ability to work independently and as part of a team
- Ability to employ discretion and confidentiality
- Ability to read, interpret, and follow instructions
- Regular and predictable attendance
- Thorough geographic knowledge of service areas
- Effective written and oral communication skills
- Effective interpersonal skills
- Ability to read, write, and speak English fluently
- Correct English usage, spelling, grammar, and punctuation
- Ability to speak clearly and concisely via radio, telephone, and in person
- Ability to complete physical job requirements with or without accommodation
- Must pass a drug test
- Must pass a criminal and civil court record check
Job Qualifications
- Background in basic medical terminology preferred
- Strong communication skills
- General working knowledge of computers and technology systems
- Be able to complete all physical requirements of the job with or without a reasonable accommodation
- High school diploma or GED
- Ability to prioritize multiple tasks
- ability to work independently and as a team member
- Ability to employ discretion and confidentiality in sensitive areas
- Ability to read, interpret, and follow instructions in memos, letters, and various documents
- Regular and predictable attendance
- Thorough geographic knowledge of service areas
- Effective written and oral communications skills
- Effective interpersonal skills
- Ability to read, write, and speak English fluently
- Correct English usage, spelling, grammar, and punctuation
- Speak clearly and concisely in an understandable voice via radio, telephone, and in person
- Must be able to pass a drug test and pass a criminal and civil court record check
Job Duties
- Maintain a superior level of customer service through multiple mediums of communication such as phone, radio and text
- Manage and triage multiple requests for service
- Direct ambulance responses and transports
- Monitor weather and road conditions
- Input data into multiple platforms
- Input and coordinate team schedules
- Performs all duties and functions of the Communications Center
- Demonstrates ability to type 35 words per minute
- Answers incoming administrative and non-emergency telephone lines in a courteous and professional manner
- Receives incoming calls, promptly ascertains proper levels of response, and allocates resources to match dynamic system demands
- Triage calls and enters accurate data into the dispatch computer
- Enter all information in the appropriate fields of the CAD while paying special attention to business names, apartment names, apartment/suite number, gate codes, patient location, instructions to access the patient, and most importantly crew safety information
- Interact with field units professionally over the phone and radio using proper etiquette and utilizing excellent customer service skills
- Familiar with response policies of client facilities and the ability to interact with them professionally
- Monitor all radio traffic while simultaneously listening in the room for pre-alerts to incoming calls, pre-alerting units, and putting units promptly on the scene to maintain system compliance
- Constantly monitoring the system ensuring units are en route to post moves in a timely fashion and making sure other units are within an acceptable distance from post
- Give appropriate routing to units when needed. Have knowledge of how to get this information
- Identify and report field performance concerns to the Operations Manager
- Maintain knowledge of current or updated policies and procedures
- Controls radio traffic, dispatches waiting calls within 30 seconds
- Familiarize yourself with various group pages and use them accordingly
- Manages System Status Plan and utilizes available units promptly to maintain the plan
- Maintains accurate status of field units
- Demonstrates working knowledge of CAD codes and functions
- Demonstrates knowledge of policies and procedures of the Communications Center
- Assists with routine upkeep of the Communication Center
- Provides pertinent and necessary information to responding crew, such as necessary supports, cross streets, nature of the call, etc.
- Investigates and reports all time exceptions
- Updates system as the trip progresses, adding mileage, diversions, problems encountered, etc.
- Completes and submits daily status reports, including response time exceptions, response compliance, and unusual incidents, i.e. complaints, accidents, injuries, call-offs, etc.
- Demonstrates ability to interact cooperatively with peers, supervisor, and other company personnel
- Assists with the training of new Dispatchers and Call Takers as directed by the Lead Dispatcher and/or Communications Center Supervisor
- Demonstrates thorough geographic knowledge of all company service areas
- Demonstrates ability to properly cancel a previously scheduled trip
- Communicates activities of the shift to ensure a smooth transition between shifts and to increase awareness of problems and concerns as they arise
- Track all turned-down trips on the appropriate form
- Advise appropriate management when the supply of daily forms is running low
- Maintains a clear work area
- Adapt procedures accordingly following equipment or system failure
- Document all crew changes and times crews go out of service on the daily crew roster, and update crews and/or units in a computer
- Performs other related tasks and duties as assigned
- Must have the ability to perform the essential functions of this position with or without reasonable accommodations
- Completely and accurately fill out insurance pre-authorization form, as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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