Communications Specialist (Dispatcher)

Topeka, KS, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $23.00 - $27.00

Work Schedule

Fixed Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Retirement Plan

401K with company match

Paid Time Off

equal opportunity employment

Job Description

EMS Unlimited is a dynamic and rapidly expanding professional organization specializing in a comprehensive range of Emergency Medical Services (EMS). The company offers diverse services including Wildland and Disaster Response, Special Event Medical services, EMS Staffing, EMS Training, and ambulance transport. As a Paramedic-owned and operated entity, EMS Unlimited understands the vital expectations and responsibilities associated with EMS careers. It is committed to fostering a workplace culture that values positivity, optimism, teamwork, and continuous improvement. The company prides itself on advancing a strong sense of team spirit and is focused on patient care and superior customer service, striving to represent... Show More

Job Requirements

High school diploma or GED
Ability to complete physical requirements of the job with or without reasonable accommodation
Strong communication skills
Ability to prioritize multiple tasks
Ability to work independently and as a team member
Ability to employ discretion and confidentiality in sensitive areas
Ability to read, interpret, and follow instructions
Regular and predictable attendance
Must be able to speak, read, and write English fluently
Must be able to pass a drug test
Must pass a criminal and civil court record check

Job Qualifications

Background in basic medical terminology preferred
Strong communication skills
General working knowledge of computers and technology systems
Be able to complete all physical requirements of the job with or without a reasonable accommodation
High school diploma or GED
Ability to prioritize multiple tasks
ability to work independently and as a team member
Ability to employ discretion and confidentiality in sensitive areas
Ability to read, interpret, and follow instructions in memos, letters, and various documents
Regular and predictable attendance
Thorough geographic knowledge of service areas
Effective written and oral communications skills
Effective interpersonal skills
Ability to read, write, and speak English fluently
Correct English usage, spelling, grammar, and punctuation
Speak clearly and concisely in an understandable voice via radio, telephone, and in person
Must be able to pass a drug test and pass a criminal and civil court record check

Job Duties

Maintain a superior level of customer service through multiple mediums of communication such as phone, radio and text
Manage and triage multiple requests for service
Direct ambulance responses and transports
Monitor weather and road conditions
Input data into multiple platforms
Input and coordinate team schedules
Perform all duties and functions of the Communications Center
Demonstrate ability to type 35 words per minute
Answer incoming administrative and non-emergency telephone lines in a courteous and professional manner
Receive incoming calls, promptly ascertain proper levels of response, and allocate resources to match dynamic system demands
Triage calls and enter accurate data into the dispatch computer
Enter all information in the appropriate fields of the CAD while paying special attention to business names, apartment names, apartment/suite number, gate codes, patient location, instructions to access the patient, and most importantly crew safety information
Interact with field units professionally over the phone and radio using proper etiquette and utilizing excellent customer service skills
Familiar with response policies of client facilities and the ability to interact with them professionally
Monitor all radio traffic while simultaneously listening in the room for pre-alerts to incoming calls, pre-alerting units, and putting units promptly on the scene to maintain system compliance
Constantly monitor the system ensuring units are en route to post moves in a timely fashion and making sure other units are within an acceptable distance from post
Give appropriate routing to units when needed
Identify and report field performance concerns to the Operations Manager
Maintain knowledge of current or updated policies and procedures
Control radio traffic, dispatch waiting calls within 30 seconds
Familiarize yourself with various group pages and use them accordingly
Manage System Status Plan and utilize available units promptly to maintain the plan
Maintain accurate status of field units
Demonstrate working knowledge of CAD codes and functions
Demonstrate knowledge of policies and procedures of the Communications Center
Assist with routine upkeep of the Communication Center
Provide pertinent and necessary information to responding crew, such as necessary supports, cross streets, nature of the call, etc
Investigate and report all time exceptions
Update system as the trip progresses, adding mileage, diversions, problems encountered, etc
Complete and submit daily status reports, including response time exceptions, response compliance, and unusual incidents, i.e. complaints, accidents, injuries, call-offs, etc
Demonstrate ability to interact cooperatively with peers, supervisor, and other company personnel
Assist with the training of new Dispatchers and Call Takers as directed by the Lead Dispatcher and/or Communications Center Supervisor
Demonstrate thorough geographic knowledge of all company service areas
Demonstrate ability to properly cancel a previously scheduled trip
Communicate activities of the shift to ensure a smooth transition between shifts and to increase awareness of problems and concerns as they arise
Track all turned-down trips on the appropriate form
Advise appropriate management when the supply of daily forms is running low
Maintain a clear work area
Adapt procedures accordingly following equipment or system failure
Document all crew changes and times crews go out of service on the daily crew roster, and update crews and/or units in a computer
Perform other related tasks and duties as assigned
Must have the ability to perform the essential functions of this position with or without reasonable accommodations
Completely and accurately fill out insurance pre-authorization form, as needed

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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