Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Sign-On Bonus
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career development opportunities
Job Description
PHI Health is the leading air ambulance provider in the United States, known for its unmatched safety record and the highest standards in air medical transportation. Operating more than 80 bases nationwide, PHI Health transports over 22,000 patients annually, providing critical emergency medical services with speed, efficiency, and precision. The company prioritizes safety and quality, outfitting each aircraft with the most advanced technology and subjecting their medical and aviation crews to rigorous protocols and continuous training. PHI Health is recognized for pioneering innovative safety programs and holds an industry-leading safety rating, including the acclaimed Vision Zero Aviation Safety Award. For... Show More
Job Requirements
- Successful completion of Communication Specialist Academy
- Completion of PHI New Hire Orientation classes
- Completion of PHI Destination Zero training
- Successful completion of King County Emergency Medical Dispatcher Certification Program
- Yearly recurrent training, including HIPAA and Code of Conduct
- Designated safety sensitive position under Arizona Medical Marijuana Act
- Ability to work a 3 and 4 schedule
- Must be based in Phoenix, AZ
Job Qualifications
- High school diploma or equivalent
- EMS and/or air medical communications experience preferred
- Experience in public relations, customer service, marketing or sales preferred
- Healthcare billing and insurance knowledge preferred
- Medical terminology preferred
- Computer literate with good knowledge of Word and Excel
- Ability to learn custom software programs
- Excellent customer service skills
- Ability to function calmly under pressure and make problem-solving decisions
- Ability to pass pre-placement drug and background screening
Job Duties
- Assimilating various forms of information to make quality decisions
- Performing specialized communication services including transport requests and triage
- Maintaining comprehensive communication with crew and aircraft using multi-channeled radio systems
- Performing constant flight following procedures according to FAA and company policies
- Documenting detailed medical information and transport activity legally
- Coordinating medical transports nationally and internationally with multiple departments
- Accurately inputting flight and ground transport data into network databases
- Maintaining knowledge of FAA rules and compliance
- Facilitating positive relationships with healthcare facilities and agencies
- Implementing proper incident notification procedures
- Participating in staff and continuing education meetings
- Handling incoming long distance air medical transport quote requests
- Initiating front-end billing and assisting financial services as needed
- Providing outbound follow-up calls and identifying backhaul flight legs
- Keeping patient files updated
- Performing other required duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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