Communications Center Representative II - Portland International Airport
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,000.00 - $59,000.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Life insurance
Disability insurance
Retirement Plan
Paid Time Off
employee wellness program
Job Description
The Port of Portland is a major public agency responsible for managing and operating the region's airports, marine terminals, and business parks. With a commitment to enhancing economic vitality and quality of life in the region, the Port oversees a variety of transportation infrastructure that serves millions of passengers and facilitates commerce. This includes management of three airports, three working marine terminals, and six business parks. The Port's dedication extends beyond infrastructure to include community engagement, sustainability, and fostering an inclusive and equitable work environment. They strive to create meaningful opportunities and serve as a catalyst for regional growth and... Show More
Job Requirements
- Associates Degree in business, customer relations, computer applications, or related field
- Minimum three years of demonstrated front-line customer service and/or working with the general public, social media, and/or administrative support or equivalent combination of education and relevant experience
- Valid state driver’s license
- Ability to pass and maintain Criminal History Records check and Security Threat Assessment required for PDX Security Badge with Driver designation and CJIS certification
- Excellent verbal, written, and social media skills
- Intermediate computer skills including MS Office, social media, multi-line phone systems, and 800 MHz radio
- Ability to work varying shifts including holidays, weekends, and short notice
- Ability to de-escalate difficult situations
- Commitment to safety policies
- Ability to work as part of a diverse team and demonstrate inclusivity
- Strong multitasking and organizational skills
Job Qualifications
- Associates Degree in business, customer relations, computer applications, or related field
- Minimum three years of front-line customer service experience or equivalent education and experience
- Experience with facilities management, maintenance, or construction preferred
- Familiarity with Incident Command System (ICS), Computerized Maintenance Management Systems (CMMS), and union environments preferred
- Valid state driver’s license
- Ability to pass Criminal History Records check and Security Threat Assessment for PDX Security Badge with Driver designation and CJIS certification
- Excellent verbal, written, and social media skills
- Superior spelling, grammar, and proofreading abilities
- Exceptional customer service, empathy, persuasion, positive language, and de-escalation techniques
- Intermediate proficiency with MS Office, social media, multi-line phones, and 800 MHz radio dispatch
- Ability to quickly learn administrative procedures and interpret policies
- Proven ability to manage multiple priorities with diverse groups
- Commitment to safety and inclusivity
Job Duties
- Provide passenger communication and customer service through multiple technological tools and social media
- Take and respond to high-volume customer calls
- De-escalate situations involving dissatisfied customers and offer patient support
- Manage routine and emergency maintenance service requests via phone, radio, email, and automated communication
- Support budget allocations and labor timecard management by prioritizing and processing work requests
- Conduct administrative assignments in support of Customer Relations and Maintenance Planning
- Serve as operational liaison during airport emergencies as an essential employee
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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