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City of Temple

Communications & Marketing - Tourism Specialist

Killeen, TX, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $26.77
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Flexible work schedule

Job Description

The City of Temple is a vibrant and growing community located in the heart of Central Texas, renowned for its commitment to promoting tourism and enriching the visitor experience. As a dedicated municipal government entity, the City of Temple is focused on enhancing local economy through diverse visitor attractions, cultural events, and business development initiatives. The city's Destination Marketing Division plays a crucial role in these efforts by promoting the city’s unique offerings to tourists, regional visitors, and event organizers. With a focus on hospitality, strategic marketing, and community engagement, the City of Temple actively supports sustainable tourism and event-driven... Show More

Job Requirements

  • Combination of education and experience equivalent to Bachelor's degree in Tourism, Hospitality, Marketing, or related field
  • valid driver's license

Job Qualifications

  • Experience in hospitality, sales, marketing, content creation, newsletter writing, digital photography, website CRM/CMS, social media platforms
  • outside sales experience
  • industry credential such as Certified Destination Management Executive or related hospitality/tourism professional certification preferred

Job Duties

  • Prepares individual visitor fulfillment mailings requested via website, telephone, or USPS
  • prepares and distributes fulfillment to area businesses, attractions, hotels
  • prepares and distributes fulfillment to regional lodging properties
  • liaises with Texas Welcome Centers as necessary
  • maintains quantities of visitor fulfillment and related shipping materials
  • maintains list of fulfillment content edits and updates
  • prepares fulfillment bags/materials for incoming conferences and tournaments
  • provides on-site hospitality/concierge table as assigned
  • manages set-up, fulfillment materials, and tear down
  • reviews daily visitor inquiries via website, voicemail, USPS, and adds to CRM database
  • maintains visitor email database for e-newsletter program
  • works with area businesses on training and knowledge of website extranet
  • assists with website content development
  • maintains Tour Texas website listing
  • fulfills leads from Tour Texas website
  • researches and submits event listings to key publications and partner websites
  • assists with coordination of Ask Fred and All Aboard programs
  • develops and maintains visitor business stakeholder relationships
  • assists with downtown events programming and other projects
  • assists Destination Marketing team with various projects and administrative tasks
  • participates in off-site trade shows including organization and follow-up
  • prepares ongoing reports for Tourism Division Director
  • improves operations and streamlines work processes
  • remains current with industry trends and technology
  • participates in professional organizations and marketing groups
  • follows city policies, procedures, and safety guidelines
  • performs other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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