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Communications and Community Relations Manager
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $95,000.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Paid Time Off
deferred compensation plan
Employee assistance program
Retirement Plan
Professional Development
Exciting work environment
Job Description
Syracuse Hancock International Airport, managed by the Syracuse Regional Airport Authority (SRAA), is a vital transportation hub serving the Central New York region. As a public-use airport, it supports a range of commercial, private, and cargo flights, facilitating the movement of thousands of passengers annually. The airport is committed to maintaining a modern, safe, and welcoming environment for travelers, partners, and employees alike. With ongoing growth and ambitious plans for the future, the SRAA plays a crucial role in shaping the regional transportation infrastructure, economic development, and community engagement through innovative programs and partnerships.
The Syracuse Regional Airport Authority... Show More
The Syracuse Regional Airport Authority... Show More
Job Requirements
- Must obtain and maintain security clearance per TSA regulations
- ability to work evenings, weekends, and holidays
- strong knowledge of marketing and communications media
- excellent written communication skills
- ability to design communication materials
- effective public speaking skills
- ability to build positive relationships
- proficient with Microsoft Office
- knowledge of WordPress, Illustrator, Photoshop, and Canva
- sound judgment and professionalism
- ability to engage online communities
- graduation from accredited college with relevant experience
- minimum two years professional experience in related field
Job Qualifications
- Graduation from accredited college or university with baccalaureate degree
- two years of professional level experience in public relations, marketing, or communications
- strong knowledge of marketing and communications media
- excellent written communication skills including writing, editing, and proofreading
- ability to design newsletters and related materials
- effective oral communication and public speaking skills
- proficient in Microsoft Office applications
- working knowledge of WordPress, Illustrator, Photoshop, and Canva
- ability to professionally engage online communities
- sound judgment, tact, and professionalism
- experience in coordinating events and community outreach
- ability to build positive working relationships with staff, partners, and public
- ability to research and present information clearly
Job Duties
- Develop and execute comprehensive communication strategies aligned with the airport mission and objectives
- serve as primary media contact coordinating press releases, interviews, media briefings, and crisis communications
- maintain consistent brand messaging across platforms and materials
- draft speaking points, internal and executive communications
- lead creation, scheduling, and monitoring of social media content
- collaborate with IT staff for website updates and maintenance
- develop digital campaigns highlighting airport services and community involvement
- monitor trends, sentiment, and analytics to refine messaging
- manage and grow volunteer programs ensuring training and engagement
- build and maintain relationships with local organizations, schools, nonprofits, businesses, and civic groups
- represent the airport at community events and public forums
- plan and execute airport-sponsored events including open houses and special ceremonies
- lead planning and execution of inaugural airline events and route launches
- oversee event logistics, vendor coordination, budgets, and post-event evaluation
- develop and deliver programs improving customer journey and passenger support
- collaborate on customer service campaigns and amenities upgrades
- monitor passenger feedback and translate into improvements
- develop and track customer service KPIs
- work with airport leadership and teams to ensure consistent communication
- provide strategic insights on public perception and passenger trends
- support emergency communications within incident command structure
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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