Communication Specialist/Paramedic -- Charleston Med Base -- Northgate-400 Association Dr.
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Vision Insurance
Disability insurance
Employee assistance program
Job Description
Charleston MEDBASE Communications Center is a vital medical communications hub serving Region 3/4, specifically responsible for handling medical command requests, dispatch, and coordination of aeromedical transport services including Health Net Aeromedical and CAMC General Division Inpatient Transporters. This center plays a crucial role in coordinating all patient transport requests into and out of Charleston Area Medical Center (CAMC). With a focus on adherence to medical transmission protocols and Federal Communications Commission (FCC) regulations, the Communications Center is committed to delivering timely, accurate, and efficient communication links between emergency medical services (EMS), hospitals, and medical personnel to ensure optimal patient care... Show More
Job Requirements
- High school diploma or GED
- EMT-Paramedic state certification
- 3 years recent paramedic experience, communication center experience, related field experience, or combination of field experience and call center experience
- 5-7 years medical command experience
- Ability to obtain and interpret patient information
- Knowledge of patient growth and development
- Understanding of patient treatment range
- Ability to perform duties independently after orientation
- Maintain and document all applicable required education
- Demonstrate positive customer service and coworker relations
- Comply with attendance policy
- Participate in continuous quality improvement activities
- Perform work in cost effective manner
- Adhere to departmental pay practices and scheduling policies including overtime, shift work, and on-call
- Align work with organizational mission and strategic plan
- Follow organizational and departmental policies and procedures
- Perform related duties as assigned
Job Qualifications
- High school diploma or GED
- EMT-Paramedic state certification
- 3 years recent paramedic experience, communication center experience, related field experience, or combination of field experience and call center experience
- 5-7 years medical command experience
- Ability to obtain and interpret patient information
- Knowledge of patient growth and development
- Understanding of patient treatment range
- Ability to perform duties independently after orientation
- Competency in verbal communication
- Positive customer service and coworker relations
- Compliance with attendance policy
- Participation in quality improvement activities
- Ability to perform work in a cost effective manner
- Ability to follow departmental policies and procedures
- Ability to perform related duties as assigned
Job Duties
- Provide optimum operation of the MEDBASE Communications Center
- Establish verbal communication linkages and relay verbal communications to all appropriate patient care representatives
- Maintain communications standards in accordance with medical transmission protocol and FCC regulations
- Receive and relay requests for aeromedical transportation
- Determine coordinates and effectively and accurately relay to air medical personnel for LZ location
- Perform flight following and assure arrangement of landing zone areas for aeromedical transports
- Recommend and communicate receiving facility by protocol to assure appropriate utilization of medical facilities
- Assist in maintaining all forms and documentation for the communications center
- Assist in maintaining the database for MEDBASE
- Effectively and accurately communicate with EMS personnel, medical personnel and hospitals by receiving and verbally relaying vital patient care directives via radio or telephone communications equipment
- Receive and accurately relay requests for ambulance transports for CAMC patients and referral hospitals transporting patients to CAMC
- Receive and accurately relay requests for transport of patients in the General Division under the scope of the Patient Transport Services department
- Coordinate the administration of EMS Region III/IV medical protocols
- Arrange ambulance transportation for all CAMC patients needing ambulance transport
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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