Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Union membership
Job Description
UMass Boston is a prominent public research university located in the vibrant city of Boston, Massachusetts. As the youngest member of the University of Massachusetts system, UMass Boston offers a diverse array of undergraduate and graduate programs across multiple disciplines. The university embraces a strong commitment to public service, community engagement, and fostering an inclusive academic environment that supports students from a variety of backgrounds. With a beautiful waterfront campus and a faculty known for both scholarly excellence and real-world impact, UMass Boston strives to create a safe and welcoming environment for its students, faculty, staff, and visitors.
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Job Requirements
- High school graduate or equivalent
- Knowledge of geographical directions
- Typing and keyboarding skills
- Computer skills including handling multiple monitoring systems
- Ability to read and speak English clearly
- Ability to obtain APCO certification and complete fingerprinting
- Willingness to work varied shifts including nights, weekends and holidays
- Ability to pass a background check
- Commitment to public safety and customer service
Job Qualifications
- Ability to be certified by the Association of Public Safety Communications Officials (APCO)
- Knowledge of proper telephone procedures for agency calls
- Knowledge of operating mobile and fixed radio communications equipment
- Knowledge of laws, rules and regulations governing radio communications
- Ability to use proper English grammar orally and in writing
- Ability to understand and apply rules, policies and procedures
- Ability to give and follow oral and written instructions
- Ability to gather information through questioning
- Ability to maintain accurate records
- Ability to establish harmonious working relationships
- Ability to deal tactfully with others
- Ability to adjust to meet emergency requirements
- Ability to maintain calm and act quickly in stressful situations
- Ability to exercise sound judgment and discretion
- Strong commitment to customer service
- Knowledge of Police Communication Center’s policies and procedures
- Knowledge of University and Department rules, regulations, policies, procedures, and directives
- Experience operating radio systems, security and fire alarm monitoring systems, and state and national databases
- Experience operating fire and intrusion alarm systems
- First Aid, CPR and APCO Basic Telecommunicator certifications
- Knowledge of geographical layout of the University and surrounding area
- Proficiency retrieving data from University and police database systems such as NCIC and IMC
Job Duties
- Receives, prioritizes, transmits and documents first notification of calls for service for police, fire and medical assistance from the University community
- Acknowledges, records and dispatches appropriate Police, EHS, and Boston EMS and Fire Department to fire, intrusion and panic alarm calls received via outside alarm companies
- Receives, records and dispatches appropriate Police, EHS, vendor, and when applicable fire units to elevator and campus help phones
- Receives and disseminates information through various technologies including police radio broadcast system, teletype system, CJIS Web RMV and statewide police telecommunications
- Disseminates information to appropriate department personnel on routine and emergency incidents, complaints, crimes-in-progress and medical emergencies via radio, telephone, and LAN technologies
- Disseminates and records information provided to numerous federal, state, municipal law enforcement and emergency response agencies
- Records and disseminates information to assist sworn personnel in coordinating law enforcement activities for significant high-stress incidents
- Maintains records and logs of all messages received and transmitted and emergency contacts via computer aided dispatch system (CAD)
- Provides campus-wide critical emergency notifications system following established federal, state and Clery Act guidelines under direction of senior command staff
- Responds to requests for information from the public and other agencies providing general, non-critical information
- Maintains and operates University camera systems to assist investigations and monitor areas impacted by emergencies
- Keeps abreast and complies with all Police Communication Center policies, directives, and procedures
- Performs other related duties as required consistent with the position
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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