You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k)
Tuition Reimbursement
recognition programs
Job Description
Merlin Entertainments is a global leader in location-based, family entertainment, operating some of the world's most popular attractions. Among its extensive portfolio is LEGOLAND Discovery Center Dallas, a premier indoor family entertainment center dedicated to providing an engaging, educational, and fun experience primarily centered on the creativity and playfulness inspired by LEGO products. Located in Grapevine, Texas, the LEGOLAND Discovery Center attracts families, tourists, and LEGO enthusiasts, offering a unique combination of retail, food and beverage, and interactive experiences under one roof.
The Commercial Manager role at LEGOLAND Discovery Center Dallas is a full-time, managerial position that reports di... Show More
The Commercial Manager role at LEGOLAND Discovery Center Dallas is a full-time, managerial position that reports di... Show More
Job Requirements
- High school diploma or GED
- College degree preferred
- At least three years of experience in retail or food and beverage service industry
- Minimum three years management experience in a relevant environment
- Ability to multitask and manage multiple projects
- Proficient in Microsoft Office including Excel, Outlook, and Word
- Strong leadership and team management capabilities
- Willingness to work flexible hours including holidays, evenings, and weekends
- Ability to lift items up to 50 pounds
- Must comply with health and safety policies
- Effective communication skills
- Able to work collaboratively within a team
- Availability for occasional local or domestic travel
Job Qualifications
- High school diploma or GED
- College degree preferred
- Minimum three years of retail or food and beverage service industry experience
- Minimum three years of management experience in visitor attractions, theme parks, museums, hotels, or theaters
- Proven multitasking and project management skills
- Extensive computer knowledge including Microsoft Office Excel, Outlook, and Word
- Ability to work effectively in fast-paced environments
- Strong leadership skills with a track record of managing operational teams
- Excellent communication, negotiation, interpersonal, and organizational skills
- Passion for customer service and guest experience
- Ability to obtain related licensures or certifications as required
Job Duties
- Meet or exceed daily, weekly, monthly, and annual Per Cap, Transaction Value, KPI, and Mystery Visit targets
- Ensure the Retail Team consistently delivers world-class guest experiences
- Deliver initial and ongoing training of Retail Team for safe and efficient operation
- Work with General Manager to create and implement labor budgets and schedules
- Collaborate with GM to develop merchandising, sales, seasonal plans, and incentives
- Lead and manage Merchandising and Inventory Control programs
- Foster a positive, guest-obsessed, and proactive retail team culture
- Ensure adherence to service, cleanliness, safety, and technical operation standards
- Deliver specified revenue metrics for commercial areas
- Support and inform GM as part of attraction Senior Leadership Team
- Maintain compliance with Internal Audit, Health and Safety, and other standards
- Serve as Duty Manager when required
- Oversee recruitment, hiring, onboarding, and training of Retail Team
- Ensure suggestive selling, upselling, and customer service strategies are effectively implemented
- Manage ordering and merchandising, including evening and night shifts
- Schedule stock orders around key trading periods and product lead times
- Control inventory through ongoing stocktakes, damage logs, and waste management
- Manage Retail Team performance through development plans and appraisals
- Address operational challenges including guest requests and merchandise issues
- Utilize reports and leadership input to recommend operational improvements
- Manage guest complaints and maintain related records
- Enforce policies and procedures as per Human Resources and Merlin Operations Manual
- Ensure proper staffing and coverage
- Coach and manage staff to maximize guest experience and profit
- Lead by example and communicate policies and information clearly
- Participate actively in daily and shift briefings
- Ensure team members are trained and empowered to handle guest service and recovery
- Monitor and investigate errors, complaints, and incidents
- Follow retail SOPs for stock management and inventory compliance
- Perform other reasonable duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All