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Commercial Kitchen Equipment (CKE) Regional Service Manager
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $115,000.00
Work Schedule
Standard Hours
Benefits
Paid holidays
Dental Insurance
Health Insurance
401(k)
Paid training
Disability insurance
Paid Time Off
Opportunities for advancement
Vision Insurance
Life insurance
Job Description
Nextech is America’s leading HVAC/R service provider with over 30 years of industry experience and a reputation built on Quality, Value, and Integrity. With more than 2,000 team members nationwide, Nextech has cultivated strong and lasting partnerships with thousands of customers, setting itself apart as a premier destination for HVAC professionals. The company is widely recognized for its outstanding employee reviews on platforms like Indeed and Glassdoor, reflecting a positive workplace culture and commitment to employee development. Nextech continues to grow and innovate in the HVAC/R service industry, offering employees excellent opportunities for career advancement, extensive paid training, and a... Show More
Job Requirements
- Ability to work in an office environment
- Continuously operate a computer and office equipment for extended periods up to 8 hours
- Ability to alternate between sitting and standing throughout the day
- Occasionally lift up to 15 pounds
- Continuous use of vision, hearing, and speaking
- Occasional walking, reaching, bending, kneeling, pushing, pulling, and crouching
- Rare climbing as needed
- Willingness and ability to travel up to 25 percent
Job Qualifications
- Five or more years of field technical or equivalent business experience
- Five or more years of HVAC or related service industry experience
- One or more year of Food Service Equipment experience
- Proven leadership experience with a strong track record of driving operational and financial results
- Experience coaching and developing teams through active, hands-on leadership
- Strong operational and technical knowledge to support technicians and customers
- Demonstrated ability to manage financial performance, labor, and material costs
- Exceptional written and verbal communication skills
- Proficiency in Microsoft Office and Excel
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- High sense of urgency, problem-solving ability, and results-driven mindset
- Associate’s or Bachelor’s degree preferred
- Project Management or Capital Project Management experience highly preferred
- Professionalism, discretion, and ability to build strong client relationships
Job Duties
- Lead, recruit, and develop administrative teams and dispatch staff to build a high-performance regional operation
- Train and mentor hot side and non-mechanical dispatchers and support teams to strengthen operational expertise
- Oversee multi-territory Commercial Kitchen Equipment technician coordination to ensure seamless service execution
- Drive best practices across branches and share operational insights to strengthen the division nationwide
- Own and manage Key Authorized Service Agent relationships, ensuring expectations and service standards are met
- Serve as primary liaison for Food Service Equipment-specific ASA partnerships and regional accounts
- Ensure Service Level Agreements are understood, executed, and followed, including authorizations, project coordination, RMA follow-up, and emergency response
- Maintain bottom-line accountability for assigned divisions, managing labor and material costs to achieve company goals and metrics
- Oversee warranty one-offs and COD accounts to ensure timely payment and financial accuracy
- Act as escalation point for callbacks and complex service challenges, resolving issues with urgency and professionalism
- Support Assistant Service Manager development and champion technician growth through coaching and hands-on leadership
- Conduct performance evaluations and annual reviews in collaboration with senior leadership
- Review operational reports, communicate insights, and maintain a clear weekly activity schedule
- Ensure efficient scheduling and system compliance across dispatch operations
- Promote Nextech’s image, professionalism, and reputation in every customer interaction
- Deliver consistently high levels of customer satisfaction while driving operational excellence
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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