Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $49,100.00 - $71,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Life insurance
Parental leave
Job Description
Western Governors University (WGU) is a pioneering online university committed to expanding access to higher education through competency-based degree programs. Established to meet the needs of 21st-century learners, WGU blends innovation with a deep commitment to student success, providing flexible and affordable education tailored to real-world demands. The university has earned widespread recognition across academic, industry, government, and media sectors for redefining how higher education can be delivered effectively in a digital age. At WGU, the mission is clear: to create meaningful opportunities for individuals and communities to improve their lives through education and lifelong learning. This dedication transcends into... Show More
Job Requirements
- high school diploma or equivalent
- two years of prior office experience
- strong customer service skills
- excellent communication and interpersonal abilities
- strong organizational skills
- attention to detail
- experience in project or event management preferred
- ability to travel and work during commencement weekends
- proficiency in Microsoft Office Suite and Salesforce
- ability to manage multiple tasks and meet deadlines
- must be able to lift up to 15 pounds
- ability to sit for prolonged periods
- willingness to work four days a week in office at Salt Lake City headquarters
Job Qualifications
- high school diploma or degree (bachelor’s degree preferred)
- two years’ previous office experience
- strong customer service, communication, and interpersonal skills
- strong organizational skills
- attention to detail
- project and/or event management experience a plus
- ability to travel and work commencement weekends
- analytical skills with understanding of metrics
- creative and collaborative mindset
- working knowledge of Salesforce and Microsoft Office Suite
- experience in procurement, accounts payable, and finance support preferred
- ability to work as part of a team
- critical thinking and decision-making skills
- self-motivated
- good time and project management skills
- effective written and verbal communication and editing skills
- professionalism with effective judgment and integrity
Job Duties
- serve as a primary contact for answering, resolving, and archiving incoming calls and emails
- manage assignments for commencement weekends including the RSVP process for each ceremony, regular commencement reporting, and all commencement communication
- assist commencement planners with vendor and logistical coordination for assigned commencements
- assist with tracking expenses, submitting invoices, obtaining requisitions and purchase orders, and payment follow up as needed for assigned commencements
- manage travel logistics with commencement manager including hotels, buses, venues, and other needs as necessary
- select and provide support to vendors to ensure staff and graduates have the necessary commencement-related resources
- work closely with event logistic team to research and select appropriate vendors
- support graduate experience by assisting with RSVP process for each ceremony, regular commencement reporting, and commencement communication
- logistical support on site during commencement weekends
- collaborate with team members on commencement assignments such as catering, graduate speaker selection, ambassador, and faculty support
- perform customer service functions including answering phones, returning emails, and assisting graduates with their requests and needs
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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