AutoNation logo

AutoNation

Collision Concierge | Customer Service Representative

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

competitive compensation
401K Matching
Health Insurance
Dental Insurance
Vision Insurance
Maternity Benefits
Associate purchase and discount programs

Job Description

AutoNation is one of the largest automotive retailers in the United States, providing innovative products, exceptional services, and comprehensive solutions that empower customers to make the best decisions to meet their automotive needs. With a vast network of dealerships spread nationwide, AutoNation is well-recognized for its trusted brand and wide variety of new and used vehicles. Beyond vehicle sales, the company offers customer financing options, genuine parts, and expert maintenance and repair services, making it a one-stop destination for all automotive requirements.

AutoNation is deeply committed to creating a diverse, equitable, and inclusive environment both in the workpla... Show More

Job Requirements

  • Proven ability to provide an exceptional customer experience
  • Ability to set and achieve targeted goals
  • Detail-oriented and organized
  • Prior sales or retail experience preferred but not required
  • Demonstrated communication, consultative, interpersonal, and organizational skills
  • Experience and desire to work with technology
  • Must have a valid, in-state driver’s license with an acceptable, safe driving record

Job Qualifications

  • Proven ability to provide an exceptional customer experience
  • Ability to set and achieve targeted goals
  • Detail-oriented and organized
  • Prior sales or retail experience preferred but not required
  • Demonstrated communication, consultative, interpersonal, and organizational skills
  • Experience and desire to work with technology
  • Must have a valid, in-state driver’s license with an acceptable, safe driving record

Job Duties

  • Greeting customers and discussing repair options on the service drive or in the sales department
  • Documenting customer repair needs and estimated costs
  • Seeking customer approval for needed repairs
  • Updating customers and internal Associates regarding repair status of vehicles while working in partnership with the collision center
  • Understanding basic parameters of collision repair and insurance programs
  • Working with other Associates on daily planning and release meetings
  • Processing transactions and ensuring 100% compliance with all state and federal laws and regulations
  • Following up with customers to ensure we have met their expectations
  • Building rapport with customers to create a base of referrals
  • Gaining superior product knowledge to effectively help customers
  • Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies
  • Providing exceptional customer experience to drive loyalty

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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