Collision Center Customer Service/Receptionist

Denver, CO, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $19.00 - $21.00

Work Schedule

Standard Hours

Benefits

401(k)

Dental Insurance

Health Insurance

Paid Time Off

Professional development assistance

Retirement Plan

Vision Insurance

Job Description

We are a dynamic and customer-focused company dedicated to delivering exceptional service and support to our clients. Our organization values communication, empathy, and problem-solving skills, striving to create meaningful interactions with our customers. As a full-time employer, we offer competitive hourly wages ranging from $19.00 to $21.00 per hour, fostering a professional work environment that promotes growth and satisfaction among our employees. We believe in the importance of investing in our team through professional development opportunities and providing comprehensive benefits that support a healthy work-life balance.

The Customer Service Representative (CSR) role is crucial to our company's commitment to deliverin... Show More

Job Requirements

High school degree or equivalent
Minimum 1 year of customer service experience preferred
Proven experience in administrative assistance or receptionist roles preferred
Ability to handle large volumes of phone calls
Strong communication skills
Ability to use CRM systems
Excellent problem-solving skills
Ability to work full-time in person

Job Qualifications

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree

Job Duties

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits
follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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