Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $25.00
Work Schedule
Standard Hours
Benefits
Retirement
Medical insurance
Dental Insurance
term life insurance
Disability insurance
accident insurance
Vision Insurance
Flexible Benefits Plan
Paid holidays
Paid vacation
Paid sick leave
Employee assistance program
Job Description
BRCC, Baton Rouge Community College, is a prominent institution committed to providing quality higher education and comprehensive student support services in Baton Rouge, LA. As part of the Louisiana Community and Technical College System, BRCC offers diverse academic programs designed to meet the needs of a wide range of students. The college continually seeks to empower students through rigorous academic offerings, personalized support, and career development resources that prepare graduates for success in their careers and communities. BRCC is recognized for fostering an inclusive and welcoming environment that emphasizes student engagement, retention, and success, guided by capable faculty and staff.Show More
Job Requirements
- Bachelor’s degree in any field
- An equivalent combination of education and experience may be considered in lieu of a bachelor’s degree
- Excellent communication and listening abilities
- Project management and planning capabilities
- Ability to represent the organization in a professional manner
- Ability to gather and collect data and build reports using analytics
- Customer service skills combined with a strong work ethic and self-motivated approach toward achieving consistent results
- Skill in establishing and maintaining effective working relationships with students, staff, faculty and the public
- Ability to maintain confidential and highly sensitive student information
- Ability to multi-task and deliver work product under tight deadlines
- Ability to collaborate with other professionals on projects and tasks
Job Qualifications
- Bachelor’s degree in any field
- Preferred master’s degree in any field
- Minimum of two years of experience in an academic support service program such as career counseling, academic advising, admissions, and financial aid
- Excellent communication and listening abilities including persuasive and negotiation skills, strong professional writing, public speaking, interpersonal and public relations skills
- Project management and planning capabilities
- Ability to represent the organization in a professional manner
- Ability to gather and collect data and build reports using analytics
- Customer service skills combined with a strong work ethic and self-motivated approach toward achieving consistent results
- Skill in establishing and maintaining effective working relationships with students, staff, faculty, and the public
- Ability to maintain confidential and highly sensitive student information
- Ability to multi-task and deliver work product under tight deadlines
- Ability to collaborate with other professionals on projects and tasks
- Knowledge of Banner, learning management systems, academic program sequencing
Job Duties
- Assist student by identifying the program that best meets their goals and interests, provide a thorough review of program and course requirements, answer student questions, communicate at regular points throughout the student’s academic journey, guide course selection and registration, gauge student progress, provide resources to overcome challenges, and outline possible options for transfer and workforce placement
- Use a high level of discretion and independent judgment, continuously evaluate the academic and financial plan throughout the student lifecycle, review student progress towards graduation, and make appropriate recommendations to ensure student success
- Coach students to explore alternatives to overcome barriers to persistence or graduation
- Train student to use student self-service tools
- Implement advising strategies that help student reach their educational and career goals
- Document all interactions in the appropriate institutional systems using Student Management system
- Utilize appropriate systems and student data to confirm and track progression, persistence, retention, and graduation information for assigned students
- Analyze student data to identify triggers indicating a need for proactive outreach
- Make appropriate resource referrals when necessary and document through Student Management system
- Engage students through a variety of communication channels including video advising, student calls, and proactive outreach
- Collaborate with other departments and functional areas to deliver an optimal student experience from inquiry through to graduation
- Work with financial aid to confirm an accurate financial plan by establishing timeframes to complete the application process
- Maintain a thorough understanding of all academic, registration, programs, policies and procedures including institutional policies and federal and state regulations
- Identify opportunities and solutions that improve current methods and actively participate in improvement of a constantly evolving organization
- Comply with applicable federal and state laws as well as BRCC policies
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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