Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,589.00 - $62,256.00
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
employee training
Career Development
Paid holidays
Work-life balance
Job Description
The Department of Utilities is a vital public service organization dedicated to managing and overseeing water resources and services for the community. Located at 500 East Main Street, Norfolk, Virginia, this department plays a crucial role in ensuring the availability and quality of water services to residents while maintaining operational efficiency and regulatory compliance. As a government entity, the Department of Utilities is committed to upholding high standards in customer service, environmental stewardship, and infrastructure management through various divisions, including the Water Accounts Division.
Within this framework, the Water Accounts Division manages all aspects related to water billing, payments, and... Show More
Within this framework, the Water Accounts Division manages all aspects related to water billing, payments, and... Show More
Job Requirements
- Associate's degree or equivalent
- Two years of customer service experience
- Two years of collection experience
- Valid driver's license
- Ability to work Monday through Friday between 7:30 am and 5:00 pm
- Willingness to work extended, rotating, after hours, nights, weekends and holidays as required
- Knowledge of legal collection processes
- Proficiency in cash management and reporting
- Strong interpersonal and supervisory skills
Job Qualifications
- Associate's degree or equivalent from college, technical, business or vocational school
- Two years of customer service experience
- Two years of collection experience
- Knowledge of generating warrants, liens and processing garnishments
- Skills in supervising and developing staff
- Ability to manage cash transactions and prepare reports
- Strong communication and conflict resolution skills
- Experience in coordinating with external agencies
Job Duties
- Ensure the legal requirements for collection are met
- Plan, direct and coordinate processes for collection of delinquent accounts including generating demand letters, warrants-in-debt, liens, notices of satisfaction and other relevant collection activities
- Schedule and attend court proceedings to obtain judgments and testify at hearings
- Process property and bank account liens and garnishments
- Prepare monthly reports detailing collection efforts for active and inactive accounts
- Coordinate with Hampton Roads Sanitation District on collection of monies owed and delinquent field activities
- Analyze and recommend redesigned processes and procedures
- Create internal controls and supporting documentation
- Manage and track cash transactions including calculating shortages and overages and preparing daily deposits
- Reconcile cash fund and order cash supplies as needed
- Process and post customer payments
- Initiate contact with delinquent customers to establish payments or payment arrangements
- Prepare and review reports for balance transfers, bankruptcy petitions and annual write-offs
- Resolve customer escalations and prepare written responses
- Participate in employee selection by conducting interviews
- Supervise and develop staff through training, performance objectives, assignment coordination, review, evaluation and motivation
- Provide administrative support including processing boat permits and mail handling
- Participate in special projects such as system testing and upgrades
- Perform other job duties as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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