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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $27.00
Work Schedule
Flexible
Benefits
401(k)
401(k) matching
Dental Insurance
employee discount
Flexible Schedule
Health Insurance
Paid Time Off
Parental leave
Vision Insurance
Job Description
Intelligentsia Coffee, founded in 1995 in Chicago, is a renowned specialty coffee company that has been a pioneer in the industry for over 30 years. Known for revolutionizing the coffee business by adopting a direct trade model, Intelligentsia prioritizes creating long-term, collaborative relationships with coffee producers across the globe. This approach not only ensures the highest quality of coffee but also supports sustainable and ethical sourcing practices that benefit both farmers and consumers. The company’s dedication to specialty coffee and innovation has made it a leader and trusted name in the coffee community, committed to both quality and social responsibility.... Show More
Job Requirements
- High school diploma or GED preferred
- experience managing retail, restaurant, or hospitality locations strongly preferred
- ability to maintain calm demeanor during peak periods
- ability to prioritize customer service and communication
- strong bar work and beverage preparation skills
- ability to lead and manage a team
- ability to multitask and solve problems logically
- ability to communicate clearly and effectively
- maintain punctuality and regular attendance
- general computer proficiency
Job Qualifications
- High school diploma or GED preferred
- experience managing retail, restaurant, or hospitality locations strongly preferred
- exhibit empathy and inclusivity with employees
- demonstrate professional and respectful communication
- maintain elevated customer service standards
- possess strong skills in bar work and coffee and tea preparation
- ability to maintain pleasant disposition and sense of urgency when helping customers
- demonstrate passion for coffee and tea
- capable of building effective relationships with coworkers and customers
- detail-oriented with a logical and methodological problem-solving approach
- flexible and able to multitask in a high-demand environment
- excellent interpersonal and customer service skills
- maintain calm demeanor during high volume periods
- ability to lead and cooperate as a team member
- communicate effectively including giving and receiving feedback
- communicate professionally, clearly, honestly, and promptly
- ability to use available resources to answer questions
- maintain regular attendance and punctuality
- general computer proficiency
- learn and uphold company values
- ability to read and speak English proficiently
Job Duties
- Recruit, hire, and supervise qualified personnel when positions become available
- prepare, monitor and manage the coffeebar's staffing levels and schedule
- identify opportunities to increase efficiency without sacrificing operations
- maintain accurate records and paperwork including daily sales results, monthly inventory, cash drawer reconciliation, personnel records and employment documentation
- participate in the development of the coffeebar’s annual budget, and identify quarterly goals and objectives
- ensure cleanliness, organization, and attractiveness of the coffeebar’s interior and exterior
- maintain strong vendor relationships to ensure timely response and deliveries
- plan, identify, communicate, and delegate appropriate responsibilities and practices to staff to achieve operational goals
- continuously review the coffeebar’s operations to identify problems, concerns, and opportunities for improvement
- review monthly financial reports with your supervisor to identify and address trends and issues in coffeebar performance
- suggest and implement new initiatives to increase quality and profitability, streamline labor and systems, and increase morale
- work with coffeebar staff to ensure confidence in drink preparation skills
- ensure training stays on track until full capability is achieved
- collaborate with Retail Leadership to manage training and regular schedules
- identify and support future leaders within the coffeebar
- adhere to all cash handling policies and ensure staff compliance
- ensure new employees complete cash handling policies test within 30 days
- maintain accurate payroll and labor records
- maintain strong floor presence and cultivate attentive customer service
- demonstrate calm demeanor during peak periods
- hold quarterly staff meetings and maintain open communication
- assess and coach staff performance regularly
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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