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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $9.50 - $15.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
employee wellness program
Job Description
Kessler Hotels is a distinguished portfolio of artistically inspired boutique hotels that blend unique design, luxurious accommodations, enriching ambiance, and intuitive service. The company operates a collection of hospitality properties across several states including Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina. Known for its artistic flair, Kessler Hotels integrates exquisite art, music, and cultural influences into each property, creating an approachably sophisticated environment. The hotels range from iconic downtown locations to premier luxury lodges, making each stay an experience to remember. Kessler Hospitality was also a founding member of the Marriott Autograph Collection, a group of seven Autograph... Show More
Job Requirements
- High school diploma, GED degree, or related training equivalent
- 1+ year of relevant work experience in similar scope and title
- Experience within luxury brand/markets
- Knowledge of wine, alcoholic and non-alcoholic beverages
- Knowledge of guest service etiquette and proper food and beverage serving techniques
- Ability to perform all tasks related to cocktail server and proficiently use job-related software, property management systems and office equipment
- Ability to remain calm in various situations, use sound judgement and effectively solve problems
- Ability to work quickly, prioritize, and maintain service at multiple tables at a time
- Ability to read and interpret documents such as safety rules and procedural manuals
- Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades and percentages
- Strong written, verbal, and interpersonal skills
Job Qualifications
- Knowledge of wine, alcoholic and non-alcoholic beverages
- Knowledge of guest service etiquette and proper food and beverage serving techniques
- Ability to perform all tasks related to cocktail server and proficiently use job-related software, property management systems and office equipment
- Ability to remain calm in various situations, use sound judgement and effectively solve problems
- Ability to work quickly, prioritize, and maintain service at multiple tables at a time
- Ability to read and interpret documents such as safety rules and procedural manuals
- Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades and percentages
- Strong written, verbal, and interpersonal skills
- High school diploma, GED degree, or related training equivalent - required
- 1+ year of relevant work experience in similar scope and title - required
- Experience within luxury brand/markets - required
- Student or graduate of hotel management - preferred
- Must be comfortable working in a shared space, with constant noise, without the use of a private office
- Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism and collaboration
- Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice
- While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours on a daily basis
- Push, pull, and lift up to 20 lbs
- While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time
Job Duties
- Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature
- Operate the telephone system, answering calls within three rings, using the correct salutation and telephone etiquette
- Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control
- Maintain the integrity of Company proprietary information and protect Company assets
- Maintain a thorough knowledge of menu items, beer, liquor and wine
- Present menu, answer questions and make suggestions regarding food and beverage
- Explain, pair and recommend wine from wine list
- Serve food and beverage in a genuine, friendly, professional and efficient manner consistent with the Kessler image and standards
- Relays orders to kitchen through POS and helps serve courses from kitchen and service bars
- Totals bill and accepts payment
- Clears and resets tables at conclusion of each course
- Assist bartenders as needed
- Stock and polish glassware
- Complete opening and closing procedures as well as daily side-work
- Proficiently utilizes the property management systems and follow cash handling procedures
- Maintain complete knowledge in the use of all office equipment, property management systems and access according to specifications
- Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes
- Maintain complete knowledge and comply with company policies and procedures
- Maintain neat, clean and professional appearance according to standards
- Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions
- Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs
- Develop and maintain positive working relationship and support the team to achieve our goals
- Attend required training and meetings
- All other duties as assigned, planned or un-planned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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