Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $9.00 - $15.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
401K Matching
Performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a leading integrated entertainment company that operates across North America, managing 43 destinations that offer a dynamic blend of casino gaming, sports content, and immersive entertainment experiences. With a strong presence in the industry, including online sports betting and iCasino services through ESPN BETTM and theScore Bet Sportsbook and Casino®, PENN Entertainment has established itself as a pioneer. The company prides itself not only on delivering fun and excitement to its customers but also on fostering a workplace culture that emphasizes growth, inclusivity, and sustainability. Team members at PENN Entertainment benefit from comprehensive wellness programs that support... Show More
Job Requirements
- Must be 21 years of age
- previous beverage experience required
- cash handling experience required
- must have excellent customer service and interpersonal skills
- must have strong written and verbal communication skills
- must be fluent and literate in English
- ability to maintain a high level of confidentiality and professionalism
- mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds
- ability to work collaboratively and communicate effectively with team members at all levels of the organization
- ability to tolerate second-hand smoke, noise, and bright lights
- ability to work at a fast pace in often crowded/noisy environment
- must meet professional appearance standards as prescribed by company policy
- available to work required schedule which may include nights, weekends, holidays, and overtime as needed
Job Qualifications
- High school diploma or equivalent preferred
- one year of cocktail server experience in a fast-paced environment preferred
- excellent customer service and interpersonal skills
- strong written and verbal communication skills
- fluent and literate in English
- ability to maintain a high level of confidentiality and professionalism
- ability to work collaboratively and communicate effectively with team members at all levels of the organization
Job Duties
- Adheres to all departmental and property policies and procedures regarding guest service standards
- provides prompt, courteous beverage refreshment service to casino guests
- maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks
- keeps informed of continually changing promotional beverages, events, and services
- maintains integrity of all financial controls and responsibilities
- interacts with guests and co-workers in a helpful, positive, professional, and friendly manner
- resolves service issues according to established guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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