Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $9.00 - $15.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Medical Coverage
401K Matching
Annual performance bonus
wellness programs
Job Description
PENN Entertainment is a leading integrated entertainment company known for delivering exceptional experiences across its 43 destinations throughout North America. As a leader in casino gaming, sports content, and online sports betting, PENN Entertainment operates renowned platforms such as ESPN BET and theScore Bet Sportsbook and Casino. The company prides itself on fostering an environment where talent thrives by encouraging fun, collaboration, and professional growth. At PENN Entertainment, employees are valued for their enthusiasm and commitment to improving guest experiences while upholding values such as diversity and sustainability. The company is dedicated to supporting the financial, physical, and mental well-being... Show More
Job Requirements
- Must be 21 years of age
- High school diploma or equivalent preferred
- Previous beverage experience required
- One year of cocktail server experience in a fast-paced environment preferred
- Cash handling experience required
- Must have excellent customer service and interpersonal skills
- Must have strong written and verbal communication skills
- Must be fluent and literate in English
- Ability to maintain a high level of confidentiality and professionalism
- Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization
- Ability to tolerate second-hand smoke, noise, and bright lights
- Ability to work at a fast pace in often crowded and noisy environment
- Must meet professional appearance standards as prescribed by company policy
- Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
Job Qualifications
- High school diploma or equivalent preferred
- One year of cocktail server experience in a fast-paced environment preferred
- Previous beverage experience required
- Cash handling experience required
- Excellent customer service and interpersonal skills
- Strong written and verbal communication skills
- Fluent and literate in English
- Ability to maintain a high level of confidentiality and professionalism
- Ability to work collaboratively and communicate effectively with team members at all levels
Job Duties
- Adheres to all departmental and property policies and procedures regarding guest service standards
- Provides prompt, courteous beverage refreshment service to casino guests
- Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks
- Keeps informed of continually changing promotional beverages, events, and services
- Maintains integrity of all financial controls and responsibilities
- Interacts with guests and co-workers in a helpful, positive, professional, and friendly manner
- Resolves service issues according to established guidelines
- Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor
- Takes orders and serves drinks to customers ensuring hot beverages are hot and frozen beverages are frozen
- Cleans and maintains station by emptying ashtrays, removing trash, wiping tables, removing empty glasses, pushing in chairs, and constantly pre-bussing stations
- Breaks bartenders when necessary and knows all drink prices
- Completes end of shift checkout and paperwork according to preset standards
- Verifies guest is of legal drinking age when unsure
- Provides positive communication using Red Carpet Training skills with every patron and co-worker
- Performs duties in a safe manner and reports any potential safety hazards to management staff
- Performs all other related and compatible duties as assigned
- Maintains strict confidentiality in all company matters
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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