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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $9.00 - $14.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401(k) matching
Paid Time Off
Performance bonus
wellness programs
Dental Insurance
Medical Coverage
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences, operating 43 destinations across North America along with an online presence through theScore Bet Sportsbook and Casino. Known for its dynamic culture that blends fun and professionalism, PENN Entertainment strives to create an environment where employees can thrive and grow their careers. The company emphasizes diversity and sustainability as core values, fostering a workplace that respects and supports all team members, customers, and the community at large. As an industry leader, PENN Entertainment is committed to delivering not just entertainment but also meaningful career opportunities... Show More
Job Requirements
- Must be at least 21 years of age
- high School diploma or equivalent
- one to three months related experience and/or training or equivalent combination of education and experience
- ability to work weekends, nights, and holidays as scheduled
- ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- excellent communication skills
- ability to perform basic arithmetic operations
- ability to present proper phone etiquette
- ability to interact with guests, staff, and colleagues diplomatically
- ability to effectively present information and respond to questions
- must qualify for required licenses and permits
- must complete responsible alcohol service training
- physical ability to stand, lift up to 50 pounds, push, pull, bend, twist, stoop, crouch, kneel, and balance
- ability to work in moderate to loud noise environment with exposure to mechanical parts, fumes, outside weather, extreme cold, and risk of electrical shock
Job Qualifications
- High School diploma or equivalent
- one to three months related experience and/or training preferred
- prior food handling, cashier and/or attendant experience preferred
- ability to work weekends, nights, and holidays as scheduled
- excellent communication skills, both verbal and written
- ability to add, subtract, multiply, and divide
- ability to effectively present proper phone etiquette
- ability to interact with guests, staff, and colleagues diplomatically
- ability to present information and respond to questions from groups of managers, clients, and customers
Job Duties
- Provides personalized service and uses guest name
- resolves service problems according to guidelines
- serves as ambassador of goodwill while working and at customer and public relations functions
- appears in publicity photos
- promotes casino events and programs
- provides fast (20 minute or less round time), friendly, professional beverage service to casino guests
- carries full trays on every round
- monitors guest consumption of alcohol and intervenes as needed according to guidelines
- takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
- handles money according to procedure
- works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- maintains clean and stocked workstation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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