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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $9.00 - $14.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical Coverage
401(k) matching
wellness programs
Annual performance bonus
Paid Time Off
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences across North America. With 43 destinations and a growing online presence through theScore Bet Sportsbook and Casino, PENN Entertainment has established itself as a dynamic and innovative company in the gaming and entertainment industry. The company is dedicated not only to delivering exceptional fun and memorable experiences but also to upholding core values such as diversity, sustainability, and community engagement. As a forward-thinking leader in the sector, PENN Entertainment actively fosters an inclusive work environment and supports the career development of its team members with... Show More
Job Requirements
- Must be at least 21 years of age
- High school diploma or equivalent or one to three months related experience and/or training or equivalent combination of education and experience
- Ability to work weekends, nights, and holidays as scheduled
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Must have excellent communication skills both verbal and written
- Ability to add, subtract, multiply, and divide in all units of measure
- Ability to effectively present proper phone etiquette
- Ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Employee must be able to qualify for licenses and permits required by federal, state and local regulations
- Must successfully complete applicable responsible alcohol service training
Job Qualifications
- High school diploma or equivalent
- One to three months related experience and/or training
- Prior food handling, cashier and/or attendant experience preferred
- Prior knowledge of proper food holding temperatures and cleaning chemicals preferred
- Ability to work weekends, nights, and holidays as scheduled
- Excellent communication skills both verbal and written
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Ability to apply common sense understanding to carry out instructions
- Ability to add, subtract, multiply, and divide in all units of measure
- Ability to effectively present proper phone etiquette
- Ability to interact with guests, staff and colleagues diplomatically and tactfully
- Ability to present information and respond to questions from managers, clients, customers, and the general public
Job Duties
- Provides personalized service and uses guest name
- Resolves service problems according to guidelines
- Serves as ambassador of goodwill while working and at customer and public relations functions
- Promotes casino events and programs
- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests
- Carries full trays on every round
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines
- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
- Handles money according to procedure
- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- Maintains clean and stocked workstation
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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